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How do I remove channels from my list of favorites in the online listings?

New Poster

How do I remove channels from my list of favorites in the online listings?

How do I remove channels from my list of favorites in the online listings?  When I click the heart next to the channel in the listings, it appears to remove the channel from my favorites, but when I refresh the page, the channel hasn't been removed from favorites.

Gold Problem Solver

Re: How do I remove channels from my list of favorites in the online listings?


geekman wrote: How do I remove channels from my list of favorites in the online listings? ...

Menu / Menu / Setup / Favorite Lists Setup / select list / press Fav button / scroll to or enter channel number / press Fav button to toggle status.

New Poster

Re: How do I remove channels from my list of favorites in the online listings?

Thanks for replying, but please note that I was asking about the online listings, not the on screen guide.

Gold Problem Solver

Re: How do I remove channels from my list of favorites in the online listings?


geekman wrote: Thanks for replying, but please note that I was asking about the online listings, not the on screen guide.

Sorry about that. "Filter TV Listings" / Favorites ?

Gold Problem Solver

Re: How do I remove channels from my list of favorites in the online listings?

I seem to have misunderstood you a second time. If you are talking about changing favorite channel icons on http://xfinitytv.comcast.net/tv-listings I don't know why it isn't working for you. On that page, starting with no favorites, when I click a grey heart icon it turns red and the channel moves to the top of the list.

 

When I click a red heart icon it turns grey and the channel moves back to its location in number sequence. Favorite selections are retained when I refresh the page, or even between browser sessions. I'm using Firefox on WIndows XP.

 

If this is not working for you I would suggest clearing your cache and cookies, and making sure you're allowing cookies for Comcast sites. If still not working please post your operating system and browser versions and we'll try to get you some help.

 

 

New Poster

Re: How do I remove channels from my list of favorites in the online listings?

Favorites are retained for me across page refreshes.  The problem is that I can't remove favorites and have their removal be maintained across page refreshes.

 

I'm using Chrome on Win 7.

Official Employee

Re: How do I remove channels from my list of favorites in the online listings?

geekman,

 

The way BruceW is telling you to remove favorites online is correct but I think I know your issue.

 

Some lineups actually have network channels (including CBS, NBC, etc) on 3 - 4 different stations, which would make a favorites list look repetitive. Unfortunately right now, there's no way to "un-favorite" one without the other(s).

For example, if you select just NBC10 standard definition as a favorite and you have two other NBC10 SD channels, they will all be favorites. If you try deleting one, it will pop back up when you refresh.

 

EDIT: I forgot to orginally mention that we are working on making this feature more customizable in the future.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support




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New Poster

Re: How do I remove channels from my list of favorites in the online listings?

Ah, yes, that's probably the issue.  In our area, HD is transitioning to the 800's from the 400's.  I've been trying to delete the 400's.

Frequent Visitor

Re: How do I remove channels from my list of favorites in the online listings?

"scroll to or enter channel number" step does not work.

 

I get taken to my first favorite. But only some favoriates are listed.

 

Entering the Favorite channel I want to delete produces no response.

 

Your method does not work.

 

Did you actually try it?

Official Employee

Re: How do I remove channels from my list of favorites in the online listings?


jwirt wrote:

"scroll to or enter channel number" step does not work.

 

I get taken to my first favorite. But only some favoriates are listed.

 

Entering the Favorite channel I want to delete produces no response.

 

Your method does not work.

 

Did you actually try it?


Are you talking about the online listings or the on-screen guide on your TV?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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