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I can no longer get shows like Game of Thrones or Outlander to play on my Surface Pro 2 OS 8.1. They were playing up to a few weeks ago and now the "new xfinity experience" screen just circles and never plays the episode.
There was a new version of Flash Player 22 Active X (this version) to be down-loaded on 7/14/16.
Check you computer under the unistall list to see if you have this version. If you have it this might be the cause of the app failure to load.
Let us know since we don't know whether the cause is the need for the version, or the version caused the problem. I don't use the app.
I uninstalled the Flash update for 7/15/16 (not 22, but tried anyway) and the Premium channels still won't play on Surface Pro 2. The Comcast rep said this device is not supported and that the reason it played HBO and Starz a few weeks ago was a glitch, but not amymore. Sounds crazy. I guess I have to watch those channels on the TV or phone.
I apologize for the misinformation you were provided. When the customer service representative stated that your device was not supported, they must have been referring to the Surface 1 and 2. These tablets run the operating system Windows RT. Since the Surface Pro 2 is running Windows 8.1 for PC, you should be able to access https://tv.xfinity.com/ on your internet browser. Please try to clear your cache and cookies, check your battery settings (this could cause your tablet to cut performance for longer battery life), and try a different browser if you have one available. I would also like to know if the portal allows you to watch any other programs, or if it is just the premium channels that are unavailable. If you are still experiencing issues please reach back out to me.
I cleared cookies / cache. Battery is maximized and browser the same (IE). But premium channel shows and regular shows will not play. Any other suggestions? i used the link you provided. Very frustrating.
I have sent you a private message regarding your concerns.
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Are you now operating without Adobe Flash Player 22?
You might still need this version of Flash. It should be found on their site. According to your earlier replies the earlier version you had did not work.