Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,872,575

members

1,583

online

28,806

topics

Top

How can I remotely log out of all accounts using my xfinity login?

Regular Visitor

How can I remotely log out of all accounts using my xfinity login?

There are multiple people who have my username and password, and I changed my password but their amazon fire sticks and apple tv's did not automatically log them out. is there a way for me to "log out of all accounts" as I can on netflix?

Service Expert

Re: How can I remotely log out of all accounts using my xfinity login?

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Official Employee

Re: How can I remotely log out of all accounts using my xfinity login?

Hello jira. I can assist with removing all devices from sign in. You will have to log in on every device signed in, manually. To get started, please send me a private message and include your full name, service address, and account number so I can access your account. 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Regular Visitor

Re: How can I remotely log out of all accounts using my xfinity login?

Hi, 

 

I do not have access to the accounts that are signed in to my account. I am trying to kick them off of my account without having access.

Official Employee

Re: How can I remotely log out of all accounts using my xfinity login?

@jira. That's ok, I can send the signal to kick them all off. To get started, please send me a private message and include your full name, service address, and account number so I can access your account. 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Regular Visitor

Re: How can I remotely log out of all accounts using my xfinity login?

@comcastJoeTru. would you be able to do this ASAP? I messaged you.

Special Events
FIFA World Cup 2018 on Xfinity See More
Discussion stats
  • 5 replies
  • 221 views
  • 0 kudos
  • 3 in conversation