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Home network to watch on app

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Home network to watch on app

So annoyed. Can't ever watch on app because it requires home network. But I'm home. Have logged in and out.
It's crazy, i get internet from ATT so how could xfinity even know which one is home. There's no way to ID. Likely going to cancel cable instead.
Problem Solver

Re: Home network to watch on app


Jdangerl1000 wrote:
So annoyed. Can't ever watch on app because it requires home network. But I'm home. Have logged in and out.
It's crazy, i get internet from ATT so how could xfinity even know which one is home. There's no way to ID. Likely going to cancel cable instead.

Are you trying to watch Live TV? That would require you to have internet service provided by Comcast, not AT&T, then the app can determine you are on your "home Comcast network".

 

Official Employee

Re: Home network to watch on app


Jdangerl1000 wrote:
So annoyed. Can't ever watch on app because it requires home network. But I'm home. Have logged in and out.
It's crazy, i get internet from ATT so how could xfinity even know which one is home. There's no way to ID. Likely going to cancel cable instead.

I believe the message says "on your in-home XFINITY network" or similar.  You are correct, if you have AT&T for Internet, there is no way for Comcast to know when you are in-home.

 

Usually, the application will then only show you TV Go channels.  Are you sure you are signing in with the account for your current location? You can simulate this for yourself by turning on the "Available out of home" filter to see the nearly 200 live channels and thousands of On Demand choices that are available from anywhere in the USA.

 

-ComcastDan




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