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Home Depot Add STUCK and cant watch xfinity on line!!!!

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Frequent Visitor

Home Depot Add STUCK and cant watch xfinity on line!!!!

It can't be just me ... 3 programs I tried to watch today stop after the first segment to go to commercial .. plays fine till it gets to Home Depot screen and just locks up. Anyone else? 

 

I have tried to restart .. resume .. same problem keeps happening .. The Mentalist .. Dallas .. etc. 

 

HELP? 

Accepted Solution

Re: Home Depot Add STUCK and cant watch xfinity on line!!!!

Hi all,

 

The issue has been fixed and we can no longer duplicate the issue.

 

Can you please try these videos again and let me know if you are still seeing the Home Depot ad freeze up.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support

 

 

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Official Employee

Re: Home Depot Add STUCK and cant watch xfinity on line!!!!


momof9 wrote:

It can't be just me ... 3 programs I tried to watch today stop after the first segment to go to commercial .. plays fine till it gets to Home Depot screen and just locks up. Anyone else? 

 

I have tried to restart .. resume .. same problem keeps happening .. The Mentalist .. Dallas .. etc. 

 

HELP? 


I can duplicate this for Dallas but not in any of the other videos I tested yet like Metalist. Can you please provide the links to the other videos that you are referring to?

 

Our team is working on Dallas now.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support




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Frequent Visitor

Re: Home Depot Add STUCK and cant watch xfinity on line!!!!

http://xfinitytv.comcast.net/watch/The-Mentalist/8637507577665119112/18429507788/Throwing-Fire/video...

 

that is the link for the mentalist ... 3 episodes are doing it .. this is just one. 

 

I tried resume from last night and starting over .. still a problem with the Home Depot add ... 

 

thanks for looking into this.

New Poster

Re: Home Depot Add STUCK and cant watch xfinity on line!!!!

Cougar Town is doing this too, all available episodes. 

Official Employee

Re: Home Depot Add STUCK and cant watch xfinity on line!!!!

Hi all,

 

The issue has been fixed and we can no longer duplicate the issue.

 

Can you please try these videos again and let me know if you are still seeing the Home Depot ad freeze up.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support

 

 




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New Poster

Re: Home Depot Add STUCK and cant watch xfinity on line!!!!

This is doing this to me watching Clash of the Titans. Hung up on Home depot screen, tried exit and resume...plays savemart then home depot add and hangs everytime. 

http://xfinitytv.comcast.net/watch/Clash-of-the-Titans/8342458384372150112/19139651758/Clash-of-the-...

Frequent Visitor

Re: Home Depot Add STUCK and cant watch xfinity on line!!!!

Seems to me it should be OBVIOUS that it is the Home Depot add that is causing the problems no matter what the programing ... I do not have the time to watch all the shows and report back to find it for you .. can't you just pull that add or run a program against it to CORRECT it. ? ;-)

Official Employee

Re: Home Depot Add STUCK and cant watch xfinity on line!!!!


johnplath13 wrote:

This is doing this to me watching Clash of the Titans. Hung up on Home depot screen, tried exit and resume...plays savemart then home depot add and hangs everytime. 

http://xfinitytv.comcast.net/watch/Clash-of-the-Titans/8342458384372150112/19139651758/Clash-of-the-...


I am sorry but this video is no longer available online. Is this issue occurring in any other videos?

 

momof9,

 

This issue was resolved on 2/27/13. Please see the solution post in this thread.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support




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New Poster

Re: Home Depot Add STUCK and cant watch xfinity on line!!!!

It's not resolved for this video:

 

http://xfinitytv.comcast.net/watch/truTV-Presents%3A-World-s-Dumbest.../6896495190188540112/22658820...

 

That ad just seems to be a big problem for a lot of people...

Official Employee

Re: Home Depot Add STUCK and cant watch xfinity on line!!!!


Edogawa4869 wrote:

It's not resolved for this video:

 

http://xfinitytv.comcast.net/watch/truTV-Presents%3A-World-s-Dumbest.../6896495190188540112/22658820...

 

That ad just seems to be a big problem for a lot of people...


I tested this video and found no issues with the Home Depot ad. In the first commercial set, a Home Depot ad played and the video continued without any hitches. 

 

Are you referring to a different set of commercials?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support




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New Poster

Re: Home Depot Add STUCK and cant watch xfinity on line!!!!

Hmm, I'm not sure. The Home Depot ad in question involves the couple who are unprepared for their first spring (there are two versions of this ad: the one that it always freezes on is the shorter one that begins inside the store, not the one that begins in front of their empty garage).

New Poster

Re: Home Depot Add STUCK and cant watch xfinity on line!!!!

Home Depot ad is at it again.  During Monday Mornings, episode Forking over Knives. Tried restarting, deleting cookies, and anything else I could think of.  As soon as that ad comes up and finishes it just stops everything.

 

 

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Official Employee

Re: Home Depot Add STUCK and cant watch xfinity on line!!!!




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Official Employee

Re: Home Depot Add STUCK and cant watch xfinity on line!!!!

Please try these videos again and let me know if you are still having issues.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support




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New Poster

Re: Home Depot Add STUCK and cant watch xfinity on line!!!!

I cannot get past the first break regardless of what commercial is on, very frustrating service comcast provides.....

Official Employee

Re: Home Depot Add STUCK and cant watch xfinity on line!!!!


rebelkush wrote:

I cannot get past the first break regardless of what commercial is on, very frustrating service comcast provides.....


Can you send me the link of the specific video that you are trying to watch. We would like to further investigate this issue.

 

Also, what is the ad that is locking up the video? Please be as specific as possible. For example, if it is a Home Depot ad, which one is it. Describe what is happening in the commercial.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support




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New Poster

Re: Home Depot Add STUCK and cant watch xfinity on line!!!!

I'm having the same issue and it's been going on for quite some time.  Any show I try to watch will play up to the first commercial break and then just stop.

New Poster

Re: Home Depot Add STUCK and cant watch xfinity on line!!!!

Ween trying to Watch Mad Men S6 E3 or E4 a Captain Morgan commercial plays, then the TV-14 box pops up ans then nothing...nomatter how long I wait.  I have already Uninstalled and reinstalled.  Same result...since I saw complaints about this same thing in this stream, I hoped there was a solution...I am on a droid 4 and the latest Android OS release...I just traded my phone so everything is fresh.  Has to be the player or a setting...I really would like to use this App...Any Help?

New Poster

Re: Home Depot Add STUCK and cant watch xfinity on line!!!!

It happens so much here and I can't tell you what ads becuase it just immeadilty freezes when the ad starts. It is like baboons are running amok in the online streaming dept. Issue is not solved.

New Poster

Re: Home Depot Add STUCK and cant watch xfinity on line!!!!

Hi,

 

I see this in any Mad Men season 6 episodes (eg this one).  The commercial doesn't seem to matter. I've seen it with a Visine talking eyeball, capitolsubaru.com, Royal Moore Toyota in Hillsboro OR, etc etc.

 

This is on Android Asus Transformer, works fine on pc.