Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,637,906

members

7

online now

1,815,643

discussions

Back to Top

Help iPad app with Motorola dcx3400 not working

Highlighted
Posted by
Visitor
Message 1 of 10
1,438 Views

I just downloaded the iPad app (1/11/12) and I have 3 other receivers in the plus the Motorola decided.  I can get the iPad to change the other 3 tv channels just fine but on my (Motorola dcx3400) I can't get it to work!!!

 

Also when I got to DVR Manager it take me to the website I fill out everything and when I go back to the app it keeps bring me to the website and making me fill out the same thing over and over again

 

Any help would be greatly appreciated 

9 REPLIES
Posted by
Official Employee

Message 2 of 10
1,412 Views

SnoYteM3 wrote:

I just downloaded the iPad app (1/11/12) and I have 3 other receivers in the plus the Motorola decided.  I can get the iPad to change the other 3 tv channels just fine but on my (Motorola dcx3400) I can't get it to work!!!

 

Also when I got to DVR Manager it take me to the website I fill out everything and when I go back to the app it keeps bring me to the website and making me fill out the same thing over and over again

 

Any help would be greatly appreciated 


Our team is looking into this. I will update you when I learn more.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
Visitor
Message 3 of 10
1,403 Views
Posted by
Visitor
Message 4 of 10
1,381 Views
Posted by
Official Employee

Message 5 of 10
1,368 Views

SnoYteM3 wrote:

Any Luck?


Our logs show that our team reached out to you on 01-14-2012 at 13:05:55 and at 01-14-2012 at 17:38:44 and left voicemail messages for you. Did you not get them?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
Visitor
Message 6 of 10
1,360 Views

sorry I didnt not can you please try again

Posted by
Official Employee

Message 7 of 10
1,352 Views

SnoYteM3 wrote:

sorry I didnt not can you please try again


Ok, the team is going to call you again at the number that is listed in your account.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
Visitor
Message 8 of 10
1,171 Views
i have the exactly trouble with the iPad application and Motorola 3400. How can I fix it?
Posted by
Official Employee

Message 9 of 10
1,167 Views

ogyn wrote:
i have the exactly trouble with the iPad application and Motorola 3400. How can I fix it?

When you go here through your PC or Mac to set-up you DVR Manager, what error message are you getting?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 10 of 10
975 Views

I am having the same issue with the xfinity tv app not being able to control my motorola dcx3400