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Help iPad app with Motorola dcx3400 not working

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Message 1 of 10
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I just downloaded the iPad app (1/11/12) and I have 3 other receivers in the plus the Motorola decided.  I can get the iPad to change the other 3 tv channels just fine but on my (Motorola dcx3400) I can't get it to work!!!

 

Also when I got to DVR Manager it take me to the website I fill out everything and when I go back to the app it keeps bring me to the website and making me fill out the same thing over and over again

 

Any help would be greatly appreciated 

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Posted by
Official Employee

Message 2 of 10
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SnoYteM3 wrote:

I just downloaded the iPad app (1/11/12) and I have 3 other receivers in the plus the Motorola decided.  I can get the iPad to change the other 3 tv channels just fine but on my (Motorola dcx3400) I can't get it to work!!!

 

Also when I got to DVR Manager it take me to the website I fill out everything and when I go back to the app it keeps bring me to the website and making me fill out the same thing over and over again

 

Any help would be greatly appreciated 


Our team is looking into this. I will update you when I learn more.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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Message 3 of 10
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Message 4 of 10
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Posted by
Official Employee

Message 5 of 10
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SnoYteM3 wrote:

Any Luck?


Our logs show that our team reached out to you on 01-14-2012 at 13:05:55 and at 01-14-2012 at 17:38:44 and left voicemail messages for you. Did you not get them?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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Message 6 of 10
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sorry I didnt not can you please try again

Posted by
Official Employee

Message 7 of 10
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SnoYteM3 wrote:

sorry I didnt not can you please try again


Ok, the team is going to call you again at the number that is listed in your account.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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Message 8 of 10
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i have the exactly trouble with the iPad application and Motorola 3400. How can I fix it?
Posted by
Official Employee

Message 9 of 10
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ogyn wrote:
i have the exactly trouble with the iPad application and Motorola 3400. How can I fix it?

When you go here through your PC or Mac to set-up you DVR Manager, what error message are you getting?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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Message 10 of 10
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I am having the same issue with the xfinity tv app not being able to control my motorola dcx3400