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Help! Error Message!

New Poster

Help! Error Message!

My Device Information My Zip Code: Unknown My Cable Provider: Unknown Use Dac: true My Conroller ID: 116 My Map ID: 3 My Persona ID: 5798 My myDVR Manager Status: My Set Top Box Names: My Queue setup: false Facebook Queue Syncing: false Facebook Connect: false My public IP address: 69.143.152.184 My operating system: Windows - Windows NT 6.1 My web browser: Explorer 9 - Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; Win64; x64; Trident/5.0; .NET CLR 2.0.50727; SLCC2; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; CPNTDF; .NET4.0C) My system type: Desktop computer or other device My Move player version: My Silverlight version: Unknown My flash version: 11.1 r102 Javascript: enabled Cookies: Time Information My Clock Time: Server Clock Time:

My Account Information Primary Account: true Provider Codes: s, cy, bq, ce, cd, cf, aw, ar, cg, cq, da, cu, au, bv, b, cz, u, br, cx, bt, h, ad, bw, ci, a, y, bx, cp, bu, by, cn, ax, bs, at, ct, cb, ch, cs, e, aj, cv, bz, bm, co, bl, bp, cw, bo, j, cc, bn Internet Subscriber: true Cable TV Subscriber: true Voice Subscriber: false The link to the videos I'm trying to watch is: http://xfinitytv.comcast.net/watch/Homeland/5421927232047592112/full-episodes#filter=online&episode=... (Seasons 1 and 2 of Homeland)   I was watching them on my computer last night and today an error message keeps coming up. Help!  
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Official Employee

Re: Help! Error Message!


Christina418 wrote:

My Device Information My Zip Code: Unknown My Cable Provider: Unknown Use Dac: true My Conroller ID: 116 My Map ID: 3 My Persona ID: 5798 My myDVR Manager Status: My Set Top Box Names: My Queue setup: false Facebook Queue Syncing: false Facebook Connect: false My public IP address: 69.143.152.184 My operating system: Windows - Windows NT 6.1 My web browser: Explorer 9 - Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; Win64; x64; Trident/5.0; .NET CLR 2.0.50727; SLCC2; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; CPNTDF; .NET4.0C) My system type: Desktop computer or other device My Move player version: My Silverlight version: Unknown My flash version: 11.1 r102 Javascript: enabled

 

The link to the videos I'm trying to watch is: http://xfinitytv.comcast.net/watch/Homeland/5421927232047592112/full-episodes#filter=online&episode=... (Seasons 1 and 2 of Homeland)   I was watching them on my computer last night and today an error message keeps coming up. Help!  

What does the error message say?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support




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New Poster

Re: Help! Error Message!

Upgrade your Xfinity Player!

In order to watch On Demand Online videos with "HD-Like" picture quality, you need to install the new Xfinity Player

We're sorry, but for watching On Demand Online videos the following browsers are NOT officially supported at this time:

  • Windows XP: Safari 3/4
  • Windows Vista:  IE 6, Safari 3/4
  • Windows 7:  IE 6/7, Safari 3/4
  • Mac OS 10.4.11+:  IE 6/7/8, Chrome 4
Official Employee

Re: Help! Error Message!


Christina418 wrote:

Upgrade your Xfinity Player!

In order to watch On Demand Online videos with "HD-Like" picture quality, you need to install the new Xfinity Player

We're sorry, but for watching On Demand Online videos the following browsers are NOT officially supported at this time:

  • Windows XP: Safari 3/4
  • Windows Vista:  IE 6, Safari 3/4
  • Windows 7:  IE 6/7, Safari 3/4
  • Mac OS 10.4.11+:  IE 6/7/8, Chrome 4

Have you changed anything at all on your computer since you watched Homeland last night?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support




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New Poster

Re: Help! Error Message!

No, nothing has changed.

New Poster

Re: Help! Error Message!

So I went back and looked and I can watch Season 1, episode 1 without problem, but I can't watch any other season or episode without getting the error message I pasted above.

Official Employee

Re: Help! Error Message!


Christina418 wrote:

So I went back and looked and I can watch Season 1, episode 1 without problem, but I can't watch any other season or episode without getting the error message I pasted above.


Try using a different web browser and let me know if it works. This is not a permanent solution but it will help us narrow down your issue.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support




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We ask that you post publicly so people with similar questions may benefit.
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Mark it as a solution!solution Icon
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