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Hd box not showing up as a compatible box for tv app nor online access

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Hd box not showing up as a compatible box for tv app nor online access

Wondering if messaging comcast joe solved your problem. I have the same exact issue and contacted comcast IM help twice but they told me to restart and second time told me to use hte primary account both things didn't fix my problem. any ideas?

 

Motorola RNG150N

DCX3200 it says on the bottom too.

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Official Employee

Re: Hd box not showing up as a compatible box for tv app nor online access


justinwu wrote:

Wondering if messaging comcast joe solved your problem. I have the same exact issue and contacted comcast IM help twice but they told me to restart and second time told me to use hte primary account both things didn't fix my problem. any ideas?

 

Motorola RNG150N

DCX3200 it says on the bottom too.


Which cable box is the one that is not appearing in the XFINITY TV Remote App?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support




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New Poster

Re: Hd box not showing up as a compatible box for tv app nor online access

Do you mean what is the model? The model is:

Motorola RNG150N

DCX3200 it says on the bottom too.

 

We have two of these boxes with the same model and the third box is a DVR box that is different.

One of the HD boxes is showing up and the DVR box is showing up. The last HD Box which is mine is not showing up though. 

 

Do you need a serial number or something?

Official Employee

Re: Hd box not showing up as a compatible box for tv app nor online access


justinwu wrote:

Do you mean what is the model? The model is:

Motorola RNG150N

DCX3200 it says on the bottom too.

 

We have two of these boxes with the same model and the third box is a DVR box that is different.

One of the HD boxes is showing up and the DVR box is showing up. The last HD Box which is mine is not showing up though. 

 

Do you need a serial number or something?


Have you named your boxes?

 

If you have not, go here to name your boxes and then tell me the name of the box is not working.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support

 

 




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Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
New Poster

Re: Hd box not showing up as a compatible box for tv app nor online access

I have this exact problem! Any solution?
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