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Have cable but no set-too box-mobile app not working

Frequent Visitor

Have cable but no set-too box-mobile app not working

Previous version of mobile app worked without set-top box. Why won't it work now?
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Official Employee

Re: Have cable but no set-too box-mobile app not working


Brigid272 wrote:
Previous version of mobile app worked without set-top box. Why won't it work now?

What was working on the app now that wasn't working before?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support




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Frequent Visitor

Re: Have cable but no set-too box-mobile app not working

The TV listings worked on an earlier iPod touch. I've never had a set top box. Why can't I get TV listings with the new app just by giving my zip code?
Official Employee

Re: Have cable but no set-too box-mobile app not working


Brigid272 wrote:
The TV listings worked on an earlier iPod touch. I've never had a set top box. Why can't I get TV listings with the new app just by giving my zip code?

So you are entering your zip code in the XFINITY TV Remote app and the whole TV Listings is blank? If so, what is your zip code and service area. i would like to further investigate this.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support




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Re: Have cable but no set-too box-mobile app not working

98110

Official Employee

Re: Have cable but no set-too box-mobile app not working


Brigid272 wrote:

98110


What is your service area: Bremerton, Seattle, or Bainbridge Island?

 

Also, is the TV Listings tab not loading or are all the listings appearing as TBD?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support




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Frequent Visitor

Re: Have cable but no set-too box-mobile app not working

Hi Joe,

You will see that 98110 is a specific location.  There is a drop-down menu that shows my location and cable plan.

 

I see the TV listings tab but the list is not populated.

Official Employee

Re: Have cable but no set-too box-mobile app not working


Brigid272 wrote:

Hi Joe,

You will see that 98110 is a specific location.  There is a drop-down menu that shows my location and cable plan.


When I enter your zip code on the XFINITY TV Remote App under Settings, it gives me three service areas to choose from.

 

What app/website are you referring to?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support




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Re: Have cable but no set-too box-mobile app not working

Joe,
If you look up the zip codes for the country, 98110 is Bainbridge Island. I have no clue why your app shows three different "service areas" for one place. Do you know why this app would not show TV listings or don't you? Why would it have anything to do with service areas? As I said before, the previous XfinityTV app worked on my older iPod touch.

Why doesn't the updated app work on my iPod touch 4th gen? Does it only work with a set-top box?

Thank you
Official Employee

Re: Have cable but no set-too box-mobile app not working


Brigid272 wrote:
Joe,
If you look up the zip codes for the country, 98110 is Bainbridge Island. I have no clue why your app shows three different "service areas" for one place. Do you know why this app would not show TV listings or don't you? Why would it have anything to do with service areas? As I said before, the previous XfinityTV app worked on my older iPod touch.

Why doesn't the updated app work on my iPod touch 4th gen? Does it only work with a set-top box?

Thank you

Are you using the Comcast Recommended Lineup or did you manually chose Bainbridge Island?

 

This is what I see when I enter your zip code under Settings > Channel Lineup:

 

98110.PNG

 

 

Are you seeing something different?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support

 

 




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Frequent Visitor

Re: Have cable but no set-too box-mobile app not working

I get the options of:

Comcast Bainbridge Island Standard

Comcast Seattle Standard Cable

Comcast Seattle Cable Card

Comcast Bremerton Digital

Comcast Bremerton Standard Cable

Comcast Seattle Digital

Comcast Bainbridge Island Cable Card

Comcast Bremerton Cable Card

Comcast Bainbridge Island Digital

 

I select the top one.  I'll try Bremerton Standard--but that's not where I'm located.

Official Employee

Re: Have cable but no set-too box-mobile app not working


Brigid272 wrote:

I get the options of:

Comcast Bainbridge Island Standard

Comcast Seattle Standard Cable

Comcast Seattle Cable Card

Comcast Bremerton Digital

Comcast Bremerton Standard Cable

Comcast Seattle Digital

Comcast Bainbridge Island Cable Card

Comcast Bremerton Cable Card

Comcast Bainbridge Island Digital

 

I select the top one.  I'll try Bremerton Standard--but that's not where I'm located.


So you are on the TV Listings page on your computer and not on the XFINITY TV Remote App?

 

I thought the issue was with the TV Listings on the app not loading?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support




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Frequent Visitor

Re: Have cable but no set-too box-mobile app not working

Tried Bremerton--doesn't populate with that either!

Frequent Visitor

Re: Have cable but no set-too box-mobile app not working

Joe, we're talking about the mobile app. I'm replying to you on my PC right now, but it's my mobile app that is the issue.

Frequent Visitor

Re: Have cable but no set-too box-mobile app not working

I'm not on the TV listings on my computer....it's on the mobile app!

Frequent Visitor

Re: Have cable but no set-too box-mobile app not working

I finally get the message:

Data Unavailable

We're experiencing some difficulties.  You can continue using the app, but not all areas will be working.

 

But frankly, the app is useless to me without the TV listings, because that's currently all I use it for!

Official Employee

Re: Have cable but no set-too box-mobile app not working


Brigid272 wrote:

I finally get the message:

Data Unavailable

We're experiencing some difficulties.  You can continue using the app, but not all areas will be working.

 

But frankly, the app is useless to me without the TV listings, because that's currently all I use it for!


Our team is further looking into your issue. Someone will contact via phone within the next 72 hours. If they do not reach you, they will leave a message so please check your messages.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support

 




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