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HELP WITH SILVERLIGHT

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HELP WITH SILVERLIGHT

silverlight will not work on "pay stations"  which I get on the television and have gotten in the past.   Do you think online comcast does not recognize me as having paid for those?     My Device Information My Zip Code: Unknown My Cable Provider: Unknown My myDVR Manager Status: Unknown My Set Top Box Names: Unknown My Queue setup: False Facebook Queue Syncing: false Facebook Connect: False My public IP address: 198.246.249.35 My operating system: Windows - Windows NT 6.1 My web browser: Explorer 8 - Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; InfoPath.3; MS-RTC LM 8; .NET4.0C; .NET4.0E) My system type: Desktop computer or other device My Move player version: Not Installed My Silverlight version: 5.1.10516.0 My flash version: 11.4 r402 Javascript&colon; enabled<noscript> Cookies: Enabled (2273 Bytes) Time Information My Clock Time: Wed Oct 24 11:42:16 CDT 2012 Server Clock Time: NaN
My Account Information Primary Account: True Provider Codes: s, bi, bj, bq, ce, cd, cf, aw, ar, cg, au, bv, b, u, br, bt, h, ad, bw, d, al, bh, ci, a, y, bx, bu, by, bs, at, cb, ch, bz, bm, bl, bp, bo, cc, bn Internet Subscriber: True Cable TV Subscriber: True Voice Subscriber: False
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Official Employee

Re: HELP WITH SILVERLIGHT


poet1man wrote:
silverlight will not work on "pay stations"  which I get on the television and have gotten in the past.   Do you think online comcast does not recognize me as having paid for those?     My Device Information My Zip Code: Unknown My Cable Provider: Unknown My myDVR Manager Status: Unknown My Set Top Box Names: Unknown My Queue setup: False Facebook Queue Syncing: false Facebook Connect: False My public IP address: 198.246.249.35 My operating system: Windows - Windows NT 6.1 My web browser: Explorer 8 - Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; InfoPath.3; MS-RTC LM 8; .NET4.0C; .NET4.0E) My system type: Desktop computer or other device My Move player version: Not Installed My Silverlight version: 5.1.10516.0 My flash version: 11.4 r402 Javascript&colon; enabled<noscript> Cookies: Enabled (2273 Bytes) 

Are any of the networks you subscribe to working online or do all of them give you orange keys?

 

Are you signed in with your Comcast e-mail address or Comcast ID?

 

Do all of these channels work on your TV?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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New Poster

Re: HELP WITH SILVERLIGHT

I get all of those channels on my regular television, and I used to get them all on my computer.  Now I just get the silverlight drm message.  I have downloaded firefox, and deleted adobe, added it back, deleted silverlight, added it back in..etc. 

 

This video cannot be played.

We notice you do not have DRM support enabled for Microsoft Silverlight (Error 525|6003).

 

here is what my computer setting say now.

This video cannot be played.

My Device Information

My Zip Code:

Unknown

My Cable Provider:

Unknown

My myDVR Manager Status:

Unknown

My Set Top Box Names:

Unknown

My Queue setup:

False

Facebook Queue Syncing:

false

Facebook Connect:

False

My public IP address:

76.31.247.45

My operating system:

Windows - Windows NT 6.1

My web browser:

Explorer 8 - Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; InfoPath.3; MS-RTC LM 8; .NET4.0C; .NET4.0E)

My system type:

Desktop computer or other device

My Move player version:

Not Installed

My Silverlight version:

5.1.10516.0

My flash version:

11.5 r502

Javascript&colon;

<script type="text/javascript">// document.write('enabled'); // </script> enabled

Cookies:

Enabled (2565 Bytes)

Time Information

My Clock Time:

Sat Nov 24 09:15:56 CST 2012

Server Clock Time:

NaN

My Account Information

Primary Account:

True

Provider Codes:

s, bi, bj, bq, ce, cd, cf, aw, ar, cg, au, bv, b, u, br, bt, h, ad, bw, d, al, bh, ci, a, y, bx, bu, by, bs, at, cb, ch, bz, bm, bl, bp, bo, cc, bn

Internet Subscriber:

True

Cable TV Subscriber:

True

Voice Subscriber:

False

We notice you do not have DRM support enabled for Microsoft Silverlight (Error 525|6003).

New Poster

Re: HELP WITH SILVERLIGHT

signed in with email address

Official Employee

Re: HELP WITH SILVERLIGHT


poet1man wrote:

signed in with email address


  1. Close all browser windows and completely exit your Internet browser.
  2. Locate and delete the MS Silverlight DRM Configuration file on your hard drive.

Windows 7:

  • Use the search utility to find the file mspr.hds or navigate to the following location:
    • C:\ProgramData\Microsoft\PlayReady\mspr.hd
  1. Delete the file mspr.hds.
  2. Reopen your Internet browser.
  3. Return to the XFINITY TV video page and retry the video.

If the video still does not work, completely uninstall Silverlight from your computer. Then download and install Silverlight from the appropriate link below:

Windows users 

Thanks,

Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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We ask that you post publicly so people with similar questions may benefit.
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Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
New Poster

Re: HELP WITH SILVERLIGHT

Tried all of those fixes and does not work.

 

clicked enabled button

loaded firefox browser before and it did not work.

 

 

Official Employee

Re: HELP WITH SILVERLIGHT


poet1man wrote:

Tried all of those fixes and does not work.

 

clicked enabled button

loaded firefox browser before and it did not work.

 

 


Are you the administraor on your computer?

 

Can you try logging in as a different user on your computer and then try a video?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
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