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HD Channel not working

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HD Channel not working

I watch and record shows off BravoHD. Tonight I went over to my channel and it says I need a subscription to watch. Obviously it's part of my package so why is it not working? I never had issues with my old hd box but I moved and switched to a X1 DVR.

Fix this please.
Problem Solver

Re: HD Channel not working

Sorry to tell you this, but I really believe you need to call in and speak to Billing to get this taken care of.  This happened to me when I had x1 installed.  I needed to talk to someone in Billing to get the proper codes added to my account.  Good luck.

 


Mzgreen wrote:
I watch and record shows off BravoHD. Tonight I went over to my channel and it says I need a subscription to watch. Obviously it's part of my package so why is it not working? I never had issues with my old hd box but I moved and switched to a X1 DVR.

Fix this please.

 

Service Expert

Re: HD Channel not working


Mzgreen wrote:
I watch and record shows off BravoHD. Tonight I went over to my channel and it says I need a subscription to watch. Obviously it's part of my package so why is it not working? I never had issues with my old hd box but I moved and switched to a X1 DVR.

Fix this please.

As HowAboutThisOne stated, many times when you upgrade services, the Billing CSR's do not put the rate codes back in properly for what you had before...   example, I just had cloud enabled and my entire rate code had to be erased and put back in correctly inorder for the cloud to work!!!   Call into Comcast and have them ensure the proper codes are on your account!!!




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