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HBOgo will not work

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HBOgo will not work

I have been trying to use hbo go on my iPad and computer but I get an error indicating that access to this content requires an XFINITY TV Subscripton - which I have. I have talked to at least 5 people at comcast and still it won't work. EVeryoen says I'm talking to the wrong department and someone will call me back. It worked great on directtv. How can I get this fixed? Or does no one really care?

Silver Problem Solver

Re: HBOgo will not work

Hello,

Don't waist your time going through comcast. It is better to go directly to the hbogo website and follow the instruction you might need to create a new username and password but you can then choose comcast as your provide and go from there. I had the same problem and got a trouble ticket and comcast help was useless all what they said, "Contact hbo" and guess what hbo said,"Comcast". After all that back and forth it did work for me.

 

Connection Expert

Re: HBOgo will not work

Waste. Instructions. Forth.




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I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
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I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Silver Problem Solver

Re: HBOgo will not work

Hello,

Thank I guess you have nothing else better to do.

Connection Expert

Re: HBOgo will not work

Your welcome. Guess you don't either ? F.Y.I, we have a spell checker here.....




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

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