Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,807,851

members

9

online now

1,953,713

discussions

Top

HBOGO will not work on Apple TV or iPad, but works through the cable box.

New Poster

HBOGO will not work on Apple TV or iPad, but works through the cable box.

I tried to use my Apple TV to access HBOGO and it asked me to activate the device again and I didn't think anything of it since we had just set up our tv at a new house. However, I went through the process as usual but this time it told me I don't have a subscription to HBO, but I do. I checked to see if my HBO channels where working and they were. I then called Comcast for help I was transferred at least 4 times and no one could help me. It got late and I hung up and went to sleep. Can someone please fix this? I want to be able to use what I pay for. Thanks. Also, just noticed my online account has the wrong address on it, my old one, when I called and had my services switched to the new one last week.
Tags (1)
Discussion stats
  • 0 replies
  • 443 views
  • 0 kudos
  • 1 in conversation