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HBOGO login / Olympics

Regular Visitor

HBOGO login / Olympics

I am unable to login into HBO GO. Seems like this is an issue for many folks and has never been resolved. I've tried to chat, and spoke with two different representatives on the phone, This is getting a bit ridiculous. One said they needed to reset my login and try back in 1HR. And the other call later they were confused what the issue was and were unable to resolve anything.

 

Here is the general error that appears, not much help.

Sorry, there was an error loading this page. Your account has not been charged. Click here to see exclusive deals for XFINITY customers...

 

Is the only option to cancel or just happen to call at the correct time to get the expert? This is a bit frustrating and I will be on the phone once again to see how this can be resolved.

 

A similar message also appears when I try to login to the Olympics. 

Anyone have any recommendations?

Thanks.

 

 

Update

Seems HBOGO now works. It was 6 days after change in service.

 

 

Olympics still error below, with Digital Economy

This network is not included in your current television subscription. Please contact your TV provider to subscribe. http://xfinity.comcast.net/upgrade

 

Official Employee

Re: HBOGO login / Olympics


jjosd wrote:

 

 

Olympics still error below, with Digital Economy

This network is not included in your current television subscription. Please contact your TV provider to subscribe. http://xfinity.comcast.net/upgrade

 


Digital Economy is not the minimum level of service required to access the Olympics online.

 

Details at the link below:

http://forums.comcast.com/t5/XfinityTV-and-Equipment/2014-Sochi-Winter-Olympics-online-streaming-inf...

 

 

 

  




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Regular Visitor

Re: HBOGO login / Olympics

Great to know.

I guess I thought this would be the first thing Comcast would tell me when I called about the issue days ago.

 

Thank you for the help.

 

 

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