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HBO and Showtime authentication

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HBO and Showtime authentication

Hello, I suspect this is a system-wide problem, but the xfinity tv website will not play HBO and Showtime shows. It says I need a subscription to these channels, but I already pay for a subscription and they work fine on the television. I have cleared my cache and cookies, tried other browsers, and reset my computer to no avail. Any suggestions? 

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Official Employee

Re: HBO and Showtime authentication


philip_s23 wrote:

Hello, I suspect this is a system-wide problem, but the xfinity tv website will not play HBO and Showtime shows. It says I need a subscription to these channels, but I already pay for a subscription and they work fine on the television. I have cleared my cache and cookies, tried other browsers, and reset my computer to no avail. Any suggestions? 


This is not a system-wide issue but our team is further looking into why this is happening to you. I will update you when I learn more.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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Regular Visitor

Re: HBO and Showtime authentication

Joe, I have tried streaming on HBO Go on other platforms such as my Android tablet and phone. They have worked in the past. However, I am getting the same error message that I do not have an HBO subsription through Xfinity, which I clearly do. When I click on my account, it lists Showtime and HBO and Streampix as available premium channels.However, they are locked with the orange key when I try to access through my computer at Xfinity tv. So, I don't think the problem is on my end because I am getting the same error on many other devices. Also the service worked fine on Sunday but stopped working on Tuesday when I tried again. But in the meantime I had changed nothing in the configuration of my computer. Thanks. 

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Re: HBO and Showtime authentication

Please aNswer this question..
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