Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,806,032

members

51

online now

1,952,267

discussions

Top

HBO Subscriber but can't watch online

Frequent Visitor

HBO Subscriber but can't watch online

I sign in, but cannot get an HBO movie to be shown on Xfinity website (get a key).

 

get:

 

HBO Subscription Required

Subscribe to HBO and get anytime, anywhere access to

The Eagle online.

Already a Comcast Customer?

Buy this subscription now

 

Any idea how I can get movies?

Tags (1)
Official Employee

Re: HBO Subscriber but can't watch online


toriartist wrote:

I sign in, but cannot get an HBO movie to be shown on Xfinity website (get a key).

 

get:

 

HBO Subscription Required

Subscribe to HBO and get anytime, anywhere access to

The Eagle online.

Already a Comcast Customer?

Buy this subscription now

 

Any idea how I can get movies?


We are having issues with some accounts. Our team is working on this now but not all users are being affected by it.

Please try these troubleshooting steps and let me know if you are still having issues:

-Make sure that you are signed in with your Comcast.net e-mail address or Comcast ID. If you are not signed in or are signed in with a non-Comcast account, our site will not be able to verify your subscriptions.

-Try deleting your cookies and cache then try again.

-If that does not work, try using a different web browser and let me know if it works. This is not a permanent solution but it will help us narrow down your issue.

If none of the above work, please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
New Poster

Re: HBO Subscriber but can't watch online

I did it with my comcast.net email but it isn't showing that I can watch online.  How long does the process generally take?  Thank you.

Official Employee

Re: HBO Subscriber but can't watch online


noh224 wrote:

I did it with my comcast.net email but it isn't showing that I can watch online.  How long does the process generally take?  Thank you.


Is HBO working on your TV and On Demand?

 

Is HBO working at XFINITY.com/tv?

 

These are not permanent solutions but it will help us narrow down the cause of your particular issue.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
New Poster

Re: HBO Subscriber but can't watch online

It's working now online :-) Thank you!

Frequent Visitor

Re: HBO Subscriber but can't watch online

hbogo.com is a better solution anyway 

Discussion stats
  • 5 replies
  • 2203 views
  • 0 kudos
  • 4 in conversation