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I have placed multiple calls to Comcast, regarding the message "Sorry, there was an error loading this page. Your account has not been charged." when attempting to log in to hbogo.com has anyone actually have this resolved? the clowns at comcast have no clue and said they never heard of this issue.
However after a quick search here I did see its a known issue, just hoping someone can tell me something I can tell those clowns at comcast.
I apologize for any inconvenience this issue may have caused you. What device are you using to access hbogo.com?
l've been having this same problem since the beginning of April & noticed at least 3 posts since the end of April mentioning the same problem.
For me it started with my AMC app and now HBO TO GO. I've tried to logon via my iPad and this weekend I tried on my laptop to no avail. The post I saw this evening had a screen shot of the error (post started on 4/28/16). If you'd like me to shoot you a copy let me know & I'll see if I can copy it.
Please send me a private message with your account number and the name on the account so I can further assist you.
I have sent you a private message to further assist you.
Have been unable to access HBOGO on my xbox one and laptop as well. Anyone know what is going on?
I apologize for any inconvenience this issue may have caused you. We are looking into this issue. We will post a response to the forums once we have determined a resolution to the issue.
Our management team is currently working on a resolution for you. Once a resolution is reached, we will post the response in Forums.
I am also having this issue as of 6/14/16. I am able to watch HBO directly from the cable box, but not from any of my devices due to this issue.
I apologize for the inconvenience this has caused you. At this time we do not have any updates available regarding HBO issue. When information comes available, we will post to the response in Forums.
What are you using to try to watch GOT?
I'm having the same issue (it has been ongoing since March). I'm using Google Chrome to access. HELP I WANT TO WATCH GAME OF THRONES! Thank you.
Having this same issue. Analyst on chat insisted it was because I was using a 3rd-party email for my XF login. Set up a Comcast email but it made no difference.
Also, having similar issues logging in to AMC, FX, etc. apps and websites with an error that I'm not subscribed to the network I'm trying to access.
Analyst cut off the chat when I lost connectivity for a minute.
@BocaResident516 stating your account status was "reset" doesn't give us an explanation of what they did to your account to help with this issue. I'm sure they told you what they did and if you could relay that to the masses, we can in turn, call in and tell the tech/rep to do exactly one thing vs saying, "you have to reset my account" and feel dumb because we have no clue what that means. Sort of like someone giving you just 1 metal key and say, "Go out to the parking lot and get my coat out of my car please. It's in the lot with the 1000000 cars btw."
I am having the same issue. Also posted in the forum without a reply from any Comcast person. Live Chat analyst was not able to help and transferred me between 2 different people who basically said there was nothing to be done. I would actually like to speak with someone verbally about this, but (being a working person) I am not at leisure to do this during working hours
The solution is…if your log-in ID is an email addy that ends in @yahoo or @gmail, etc. that is no longer a valid user log-in for Comcast/Xfinity (of course, they didn't notify anyone). There is an 800 you can call and have it changed. I'm trying to find it and post for you all.
I use my comcast.net email address to log in with. My account has both a gmail address and the default is the comcast.net address.
Misinformed support reps may tell you that the problem is either:
But they're wrong and wasting your time.
I confirmed this after getting my HBO GO issue escalated and talking with a knowledgeable contact from the Comcast Executive Office - as long as your email is one of the authorized users on the account, it doesn't matter what your address is. The only requirement is that the primary user have a comcast.net account.
The problem (which also affects access to other network apps and the Xfinity TV GO app) is a server side issue which was finally fixed when I got escalted to Tier 3 Technical Support and I have no problem accessing HBO GO with my Gmail address.