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HBO Go redirects me back to Xfinity

New Poster

HBO Go redirects me back to Xfinity

After I sign into HBO Go, it redirects me to https://www.xfinity.com/learn/digital-cable-tv/premium-channels/hbo?lang=en&ui_style=dark

 

If I log into xfinity and try again it does the same thing but logs me out. 

I have HBO on my account.

New Poster

Re: HBO Go redirects me back to Xfinity

Same issue here, NvanPelt.  I talked to a Comcast support person yesterday who "refreshed" my account settings somehow and HBO Go did work briefly / as expected.   Today it is once again re-directing to https://www.xfinity.com/learn/digital-cable-tv/premium-channels/hbo?lang=en&ui_style=dark

 

I've tried unplugging router/modem, different web browsers, etc.  Made no difference.

New Poster

Re: HBO Go redirects me back to Xfinity

same here, cant logon on the mobile app or via browser.  Apple tv still works fine

Regular Visitor

Re: HBO Go redirects me back to Xfinity

Same here; just started recently.

 

Everyone I've talked to tells me that "xfinity instant TV" is only 'intended to work with the xfinity streaming app and not on TV's or devices on TV's'.

 

So the question here is did xfinity break an experience that was working very satisfactorily for me (HBOGO on a Fire TV) on purpose or by accident.

 

Could somebody from xfinity weigh in on this topic?

Frequent Visitor

Re: HBO Go redirects me back to Xfinity

Same thing here. can't sign into HBO Go. 

Regular Visitor

Re: HBO Go redirects me back to Xfinity

Bump, 

 

Anybody from Xfinity going to respond to this?

New Poster

Re: HBO Go redirects me back to Xfinity

Same issue here, I called Sunday and had a similar reset done (the support specialist made it seem like he removed and re-added the service to my account) and it worked fine until today.

I called again today when the same issue appeared. The first support specialist was unaware they supported HBO Go at all and seemed convinced it never worked, so I said thanks for your time and called again.  Tech support roulette worked out better with the second specialist who forwared me up the chain to someone who mentioned there is currently an outage and gave me this outage number: SI28008757.

New Poster

Re: HBO Go redirects me back to Xfinity

Spent an hour on chat yesterday to get this reset. Tried to use today and it was broken again.

If I had any option for internet and TV provider it would never ever be Comcast. They do not care about us and I'm just about to buy HBO now to avoid using these guys ever again.
Frequent Visitor

Re: HBO Go redirects me back to Xfinity

I spoke with support yesterday, and they did a reset on my "amp," whatever that is. It's worked so far and will have to see if it lasts. The biggest problem was getting the CS rep to understand what the problem was.

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