Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,809,121

members

67

online now

1,954,757

discussions

Top

HBO GO won't stream on laptop or ps4

New Poster

HBO GO won't stream on laptop or ps4

HBO and HBO go are supposed to be included in my package with Xfinity but when I go to the HBO website, it wants me to pay for a subscription.

Official Employee

Re: HBO GO won't stream on laptop or ps4

 

Hi rjohnson2717, I do see that you're subscribed to HBO. Please sign out of your laptop and game console, then reboot your cable box. This will allow your entitlements to refresh and your subscribed channels to flow through to your apps. Once you have done this please try viewing HBO content again. 





Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Discussion stats
  • 1 reply
  • 405 views
  • 2 kudos
  • 2 in conversation