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HBO GO Not working

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HBO GO Not working

I have contacted comcast both through the phone and on chat and they have yet to help me, they either give up or hang up on me. Im just very frustrated. I have comcast xfinity, with hbo and i want to use the hbogo app for my xbox, when i go to the activation site "hbogo.com/active" it has me select my provider, so i select "comcast" then it has me put it my xfinity account, user name and password after i press sign in a message comes up saying this. 

 

Sorry, there was an error loading this page. Your account has not been charged. Click here to see exclusive deals for XFINITY customers...

 

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