Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,806,786

members

29

online now

1,952,697

discussions

Top

HBO GO NOT ALLOWING ACTIVATION

New Poster

HBO GO NOT ALLOWING ACTIVATION

HBO GO has stopped working and when I try to activate it, I get passed the screen where I select Xfinity as my provider.  Then it say:

"Sorry, there was an error loading this page. Your account has not been charged."

 

 

Can anybody help me with this?

Silver Problem Solver

Re: HBO GO NOT ALLOWING ACTIVATION

What device are you trying to activate it on? Comcast is picky an only allows it on some tablets/phones, and a few select TV-connected devices. If those manufacturers do not pay Comcast, Comast will not allow HBO Go on their devices.

Discussion stats
  • 1 reply
  • 416 views
  • 0 kudos
  • 2 in conversation