Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.




online now




HBO GO Issues

New Poster

HBO GO Issues

For some unknown reason, HBO GO is telling me that my account is locked. This has never happened before, and I feel it probably has something to do with the new updated website since I have not used it since it got updated. How can I fix this?

New Poster

Re: HBO GO Issues

a bunch of my services are screwed up right now.  i can't access any HBO channels, "not in your package", but when i try to see what they want to charge to add it says $0.  not only that but i also can not log into my HBO GO account for the same reason.  i am able to get into my xfinity.com account and login but when i try to go to the account tab it takes me to the comcast/nbc version where i am unable to login. 


hoping it gets fixed soon.

Discussion stats
  • 1 reply
  • 0 kudos
  • 2 in conversation