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Got a replacement DVR, old DVR still showing online & iphone app (can't replace it)

New Poster

Got a replacement DVR, old DVR still showing online & iphone app (can't replace it)

My old DVR broke, cable man just came by and installed a new box. I had previously registered the old DVR online/iphone app so that I could control DVR remotely. However, old DVR is still showing online/iphone app under "DVR Settings" (Manage Cable Boxes & DVRs)... there is no option to delete/replace old one with new one. Womp.

 

Please help.

Official Employee

Re: Got a replacement DVR, old DVR still showing online & iphone app (can't repla


LayJaye wrote:

My old DVR broke, cable man just came by and installed a new box. I had previously registered the old DVR online/iphone app so that I could control DVR remotely. However, old DVR is still showing online/iphone app under "DVR Settings" (Manage Cable Boxes & DVRs)... there is no option to delete/replace old one with new one. Womp.

 

Please help.


Apologies for this issue.

 

I have opened a ticket with the right teams that can resolve this for you. They may contact you directly if necessary. Thanks for your patience.

 




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New Poster

Re: Got a replacement DVR, old DVR still showing online & iphone app (can't repla

Thanks but I still haven't heard anything yet... It also still does not work...

Official Employee

Re: Got a replacement DVR, old DVR still showing online & iphone app (can't repla


LayJaye wrote:

Thanks but I still haven't heard anything yet... It also still does not work...


I do see a tcket on your account that was opened on 11.20.2013. The ticket is still open. Please send me a PM (Private Message) with a good phone number where the team can contact you. Thanks.

 

Private Messages (PM’s)

At the top of each Forum page you will see a small envelope

This is the icon for Private Messages, referred to as ‘PM’s’. A Private Message is a way to communicate in private, to another User, Moderator, or Administrator out of public view in the Forums.

The gray envelope icon will have a number next to it if you have any new messages waiting. 

To open a PM to read it, double click on the envelope. If you click on the white envelope a window will open with tabs for your Private Message Inbox, Sent Messages, Friends, Ignored Users, and Compose new Message. You can also access this area by clicking on the Username in a Thread or post. By default, Private Messages are enabled. You can disable this feature in My Settings>Preferences> Private Messenger.

 




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I am an Offical Comcast Employee.
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We ask that you post publicly so people with similar questions may benefit.
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Please post so people with similar questions may benefit.
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Mark it as a solution!solution Icon
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