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Fox TV shows not updated for recent airings (since 1/1/17)

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Fox TV shows not updated for recent airings (since 1/1/17)

Can someone please tell me why all Fox TV shows have not been updated on the xfinity tv site? I have been informed this is the only way to view Fox shows. I have asked this question in several different forums and have not received any information at all.

Official Employee

Re: Fox TV shows not updated for recent airings (since 1/1/17)


Elisa75 wrote:

Can someone please tell me why all Fox TV shows have not been updated on the xfinity tv site? I have been informed this is the only way to view Fox shows. I have asked this question in several different forums and have not received any information at all.


Here's a list of all Fox programs - many of which have recent updates:

https://tv.xfinity.com/browse/menu/5470008406632750170/7915955859530414170




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Re: Fox TV shows not updated for recent airings (since 1/1/17)

The statement that "many of the shows have been updated" is completely false.  I checked over half of them and they are not updated.  Please advise as to the time table or schedule that XFinity TV follows when it comes to updating aired TV shows.  A list of Fox TV shows is not what was being asked in the initial question. Please provide information about when shows are updated for viewing on the XFinity TV platform.

Official Employee

Re: Fox TV shows not updated for recent airings (since 1/1/17)


Elisa75 wrote:

The statement that "many of the shows have been updated" is completely false.  I checked over half of them and they are not updated.  Please advise as to the time table or schedule that XFinity TV follows when it comes to updating aired TV shows.  A list of Fox TV shows is not what was being asked in the initial question. Please provide information about when shows are updated for viewing on the XFinity TV platform.


Shows are delivered to us by the networks that air them. They become available as soon as they are received (usually within a day or two depending on the network).

 

I compared the FOX's broadcast schedule and it appears we have updated versions of nearly everything that has aired so far in 2017. Is there a specific show you think should be there that isn't? 

 

Here are direct links to new episodes from 2017:

 

New Girl

The Mick

Bones

Lethal Weapon  (only available in home but TV Go version should be posted soon)

Star

H's Kitchen (won't let me use the "bad word")

Sleepy Hollow

The Simpsons

Family Guy

 

-ComcastDan

 

 




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New Poster

Re: Fox TV shows not updated for recent airings (since 1/1/17)

Sleepy Hollow - not updated since 9/2013 (even though episodes were available in 2016)

Bones - not updated since 7/2016

Lethal Weapon - has previously been updated abd viewable, nothing since 1/4/17

Rosewood - not updated since 11/2016

 

Thanks

Official Employee

Re: Fox TV shows not updated for recent airings (since 1/1/17)


Elisa75 wrote:

Sleepy Hollow - not updated since 9/2013 (even though episodes were available in 2016)

Bones - not updated since 7/2016

Lethal Weapon - has previously been updated abd viewable, nothing since 1/4/17

Rosewood - not updated since 11/2016

 

Thanks


For me, all of the shows I listed have episode that aired within the past week. This was tricky but I figured out the issue.

 

Please go to http://www.xfinity.com/getstarted to create a Comcast username. You are signing in with a hotmail address which is not properly associated with your account and not unlocking the programming that is included in your subscription. 

 

-ComcastDan




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Re: Fox TV shows not updated for recent airings (since 1/1/17)

I went to the recommended website my username IS my email. So how do I get it to associate properly with my account? This has been the same email/username I hav used for several years. There are no options on the website you recommended to guide me to make sure the email is linked or associated correctly? 

Service Expert

Re: Fox TV shows not updated for recent airings (since 1/1/17)

Can you see it here?

 

https://customer.xfinity.com/#/settings/security#username-password




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Official Employee

Re: Fox TV shows not updated for recent airings (since 1/1/17)


Elisa75 wrote:

I went to the recommended website my username IS my email. So how do I get it to associate properly with my account? This has been the same email/username I hav used for several years. There are no options on the website you recommended to guide me to make sure the email is linked or associated correctly? 


I've been seeing a pattern with customers who do not have a username that doesn't include "comcast.net" at the end. Your hotmail email address appears to some of our internal systems as a "bill payer only" user which doesn't unlock the content it should. That's a bug and something that should be fixed by us but this workaround has been successful for others.

 

Go to that address and click "Create Username" and follow the instructions. Please let me know if this works as it will confirm my hunch and help us resolve the root cause.

 

Thank you and sorry for the difficulty.

 

-ComcastDan




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New Poster

Re: Fox TV shows not updated for recent airings (since 1/1/17)

I followed the advice and created a username with another email (it wouldn't let me use an email with @comcast.net, however). At this point, the change hasn't impacted my ability to access the shows I've referenced. Not sure if it will take some time to 'catch up' to the change. I even made sure I signed in using the new username, and nothing was different.  

 

Thanks

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