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Fox Sports Go (http://www.foxsports.com/foxsportsgo/) blocking access

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Contributor

Fox Sports Go (http://www.foxsports.com/foxsportsgo/) blocking access

I've noticed the following problem trying to access Fox Sports Go (http://www.foxsports.com/foxsportsgo/):

During the afternoon, I sign in and am able to watch, e.g., the World Cup match that's airing on Fox Sports 1.  In the evening, I receive a User Not Authorized error, regardless of what "On Now" stream I try to load, regardless of what Comcast user ID I use to log in.  I've tried deleting the cache and rebooting, different browsers and different PCs.  Nothing lets me watch.

 

This has happened multiple nights in a row.  I know this isn't strictly a Comcast/Xfinity problem, but since Fox and Comcast have to work together on some level, I figured I'd ask here.

 

 

Accepted Solution

Re: Fox Sports Go (http://www.foxsports.com/foxsportsgo/) blocking access

My problem was an authorization one.  I submitted a ticket to the Fox Sports Help system, and after a couple replies, got this explanation:

"Thank you for the additional information.  This is a known issue and our developers are currently looking into it."

 

I did get the video buffering problem during both World Cup matches and the US Open, but only after the stream was playing for a while.  Sometimes killing the stream and restarting got it going again, but sometimes it would freeze and buffer.

 

Then I hit on the real solution: Comcast offers Live TV streams on their site:

 

http://xfinitytv.comcast.net/watch-live-tv

 

and Fox Sports 1 is listed, at least for my area.  If you get FS1 in your area, you should be able to watch that way.  I never had the buffering or authorization problems using this method.  That seems to indicate that both problems are on Fox Sports' side.

 

Hope that helps.

 

View answer in context
Frequent Visitor

Re: Fox Sports Go (http://www.foxsports.com/foxsportsgo/) blocking access

It is not working for me either. Trying to watch US Open Golf. It lets me log in and choose a feed but, the video just keeps buffering, and never starts. Same thing happened with the Womens World Cup games.

Contributor

Re: Fox Sports Go (http://www.foxsports.com/foxsportsgo/) blocking access

My problem was an authorization one.  I submitted a ticket to the Fox Sports Help system, and after a couple replies, got this explanation:

"Thank you for the additional information.  This is a known issue and our developers are currently looking into it."

 

I did get the video buffering problem during both World Cup matches and the US Open, but only after the stream was playing for a while.  Sometimes killing the stream and restarting got it going again, but sometimes it would freeze and buffer.

 

Then I hit on the real solution: Comcast offers Live TV streams on their site:

 

http://xfinitytv.comcast.net/watch-live-tv

 

and Fox Sports 1 is listed, at least for my area.  If you get FS1 in your area, you should be able to watch that way.  I never had the buffering or authorization problems using this method.  That seems to indicate that both problems are on Fox Sports' side.

 

Hope that helps.

 

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