Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,806,122

members

31

online now

1,952,315

discussions

Top

Fox Sports Access via Xfinity Website not working

New Poster

Fox Sports Access via Xfinity Website not working

I'm trying to watch the US women's world cup game  online (USA vs Nigeria). Steps I took:

 

1. Login to Xfinity/Comcast website.

2. Click on the Play Live button on the xfinity website

3. Get redirected to the Fox Sports website (FSGO).

4. Click on the "watch" button on the Fox for the game

5. Get redirected to yet another login page for Xfinity .

6. Login succesfully (FSGO website shows Xfinity logo on upper right)

7. Click on game again.

8. Get one of a coupel of error message "User not authorized" or "Package not authorized"

9. Repeat steps 4-8 endlessly.

10. Call Comcast and they immediately fix the problem Just kidding. They don't answer the phone after 20 minutes.

11. Gave up on Comcast.

 

Any idea how to resolve this if it happens again? 

 

 

Discussion stats
  • 0 replies
  • 494 views
  • 0 kudos
  • 1 in conversation