New to the Community? Start here.
Yes I did......and the rep could not help me. She said she couldn't figure it out. By locked I mean the little orange key. These are channels that I have been getting all along and now they are locked.
I am having the same issue. I have been watching these channels from my PC with no problem until today. I was trying to watch AMC but it said "subscription required", same thing with HGTV, and I have watched these without the "subscription" since February. Do you now have to pay extra to watch these channels? This is obviously not a an individual problem with my account, WHAT CHANGED COMCAST? AND WHY?
There seems to be some work being done on that webpage. I have noticed some issues with my settings on the online guide page also.
It may or may not be related to your issue.
So this has been going on for over a year? What a bunch of nonsense.
Just watched an episode of Homelan. Go to watch the next one and I get the orange key.....
We experienced an outage last night that is now resolved. You can find more information in the following thread: