Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,805,558

members

12

online now

1,951,933

discussions

Top

Firefox tv.xfinity.com issues

Contributor

Firefox tv.xfinity.com issues

I usually just hit a bookmark that I use on Firefox to open the Xfinity TV website to watch my DVR recordings. Just this afternoon it started come up with this error page: Request-URI Too Large The requested URL's length exceeds the capacity limit for this server.  I also noticed the URL is very long. 

 

So I decided go directly to tv.xfinity.com, login, and another error page comes up: 

Unable to Retrieve Parental Controls

There was a problem retrieving your parental controls. Please try again.

(Error parentalControls / parentalControls.fetch.error: API Failure)

 

I hit the OK button and does nothing but go back to this page.  

 

So I decided to try the page on Chrome and I can access the website with no issues and TV app and my home DVR are all good.  Not sure what is going on here.  

New Poster

Re: Firefox tv.xfinity.com issues

I just ran into the same error message when using safari. What gives?

New Poster

Re: Firefox tv.xfinity.com issues

I started getting the same thing in Chrome tonight.  TVGo will work but not the tv.xfinity.com

Problem Solver

Re: Firefox tv.xfinity.com issues

I got the same message on Chrome, and a slightly different Parental Controls message on Edge browser.  I ended up clearing the cache in both browsers and it finally worked.

 

I like how Comcast change the URL to the XTV web portal, but ended up creating problems for their users.  Maybe a warning message about the URL change might be nice, since their auto redirect failed for me.

New Poster

Re: Firefox tv.xfinity.com issues

Clearing cache worked for me on FF. Thanks!