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Favorites - on online channel listings

New Poster

Favorites - on online channel listings

Can't save "Favorites" on my computer TV channel listings - log on and save them, but they're gone when I next bring up the channl listings, says I AGAIN have to log on and reselect them!  (Talked with online chat for 1 hr.+, no help - I thought they said I had to stay "logged on," but that doesn't help, still wants me to reenter my Favorite channels when I bring up the channel listing again, and I'm still logged on!)

New Poster

Re: Favorites - on online channel listings

I am having the same problem!

Silver Problem Solver

Re: Favorites - on online channel listings

Hello,

Dont waist your time with the online chat they are useless. All what they are script readers. You are better off to post your detail problems here.

New Poster

Re: Favorites - on online channel listings

I have the same problem also. Tried another browser, didn't work either.

Official Employee

Re: Favorites - on online channel listings

Hi all,

 

Make sure cookies are enabled and that they are not being deleted upon exiting the browser.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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Official Employee

Re: Favorites - on online channel listings

Hi all, 

 

Please try again and let me know if you are still seeing this issue.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
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New Poster

Re: Favorites - on online channel listings

Hi, still no save and also can't get the listing to come up in setup and can't complete setup. I also lost my e-mails and whole user names in my account since posting here! I sure hope that wasn't related to this post as I spent 2 hours getting things back with the security tech on the phone. Said someone in the local market messed it up! Smiley Sad He didn't know about this favorites or setup issue. It seems to be a broad and common problem.

Official Employee

Re: Favorites - on online channel listings


larcor wrote:

Hi, still no save and also can't get the listing to come up in setup and can't complete setup. I also lost my e-mails and whole user names in my account since posting here! I sure hope that wasn't related to this post as I spent 2 hours getting things back with the security tech on the phone. Said someone in the local market messed it up! Smiley Sad He didn't know about this favorites or setup issue. It seems to be a broad and common problem.


Make sure that you have cookies enabled and that they are not being deleted upon exiting the browser.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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