Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,808,978

members

14

online now

1,954,654

discussions

Top

Favorite channels on TV listings on the website

Regular Visitor

Favorite channels on TV listings on the website

I want to add and delete favorites on the website  at TV listings.  Although I had  done  it before, it doesn't seem to work now.  I get a message that says "no compatible cable boxes were found in your household."  My cable box is on!

Tags (1)
Official Employee

Re: Favorite channels on TV listings on the website


elwphd87 wrote:

I want to add and delete favorites on the website  at TV listings.  Although I had  done  it before, it doesn't seem to work now.  I get a message that says "no compatible cable boxes were found in your household."  My cable box is on!


Make sure that you are clicking the hearts to the left of the network logos and not the actual network logo. Clicking the network logo is for changing your channel through your computer if eligible.

 

Select and de-select the hearts to manage your favorites.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Discussion stats
  • 1 reply
  • 606 views
  • 0 kudos
  • 2 in conversation