Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,808,466

members

62

online now

1,954,273

discussions

Top

Favorite TV Listings

New Poster

Favorite TV Listings

I have selected my "favorite" TV listings at least 4 times, but I don't know how to save them. Everytime I go to a different screen and come back, my favorites are gone. I read an FAQ that says I have to allow cookies. I'm not sure how to do that.

Tags (1)
Official Employee

Re: Favorite TV Listings


jansings49 wrote:

I have selected my "favorite" TV listings at least 4 times, but I don't know how to save them. Everytime I go to a different screen and come back, my favorites are gone. I read an FAQ that says I have to allow cookies. I'm not sure how to do that.


Go here to learn how to allow cookies:

 

http://windows.microsoft.com/en-us/windows7/Block-enable-or-allow-cookies

 

Also, you must be signed in to save your favorites.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
New Poster

Re: Favorite TV Listings

Thanks, but I am signed in.

Official Employee

Re: Favorite TV Listings


jansings49 wrote:

Thanks, but I am signed in.


Are cookies enabled?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

 

 




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
New Poster

Re: Favorite TV Listings

Cookies are enabled and I am not deleting cookies. My location does not save either.

Regular Contributor

Re: Favorite TV Listings

I reported the same problem recently...I even changed browsers, which didn't work.  In my case, it's only the PBS stations that won't save.

Discussion stats
  • 5 replies
  • 802 views
  • 0 kudos
  • 3 in conversation