Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,805,193

members

80

online now

1,951,705

discussions

Top

Extremely Poor Playback

New Poster

Extremely Poor Playback

Netflix and Amazon Prime Playback without stuttering. Xfinity playback is choppy, has poor sound issues, and will stutter, chop, and stop. Where do I start to salve this isse?

Tags (2)
New Poster

Re: Extremely Poor Playback

My Device Information My Zip Code: Unknown My Cable Provider: Unknown Use Dac: True My Conroller ID: 115 My Map ID: 113 My Persona ID: 6168 My myDVR Manager Status: Not Installed My Set Top Box Names: Not Installed My Queue setup: False Facebook Queue Syncing: False Facebook Connect: False My public IP address: 174.54.16.110 My operating system: Windows - Undefined (it is w 7) My web browser: Chrome 26 - Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.31 (KHTML, Like Gecko) Chrome/26.0.1410.64 Safari/537.31 My system type: Desktop Computer Or Other Device (it is a laptop with i7 2nd generation) My Silverlight version: 5.1.20125.0 My Flash version: 11.7.700 Javascript: Enabled Cookies: Enabled (2678 Bytes). Time Information My Clock Time: Fri Apr 26 2013 21:23:46 GMT-0400 (Eastern Daylight Time) Server Clock Time: Fri Apr 26 2013 21:23:48 GMT-0400 (Eastern Daylight Time)

My Account Information In Home Authenticated: False Primary Account: True Provider Codes: Cy, Cd, B, Cx, Bw, D, Al, A, At, Cb, Bl, Cw, Cj, Cc, Bn Internet Subscriber: True Cable TV Subscriber: True Voice Subscriber: False
Discussion stats
  • 1 reply
  • 656 views
  • 1 kudo
  • 1 in conversation