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(Error xacsa.getSamlToken.404: FatalDrmError)

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Message 1 of 10
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Using Chrome, and Safari, never gets past the adding device screen.  As the circle spins to add the device, the screen goes gray and nothing loads.  Started on 7/05/2017, cache clears, relogging in, restarting does not work.  Receiving following error code:  (Error xacsa.getSamlToken.404: FatalDrmError) Comcast is supposed to call me back in 24 to 48 hours for Tier 2 service since I received no help from my online chat.

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Posted by
Service Expert

Message 2 of 10
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Solution

Laaf wrote:

Using Chrome, and Safari, never gets past the adding device screen.  As the circle spins to add the device, the screen goes gray and nothing loads.  Started on 7/05/2017, cache clears, relogging in, restarting does not work.  Receiving following error code:  (Error xacsa.getSamlToken.404: FatalDrmError) Comcast is supposed to call me back in 24 to 48 hours for Tier 2 service since I received no help from my online chat.


Hi, I moved your post to the Xfinity web Streaming area of the forum.




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9 REPLIES
Posted by
Service Expert

Message 2 of 10
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Solution

Laaf wrote:

Using Chrome, and Safari, never gets past the adding device screen.  As the circle spins to add the device, the screen goes gray and nothing loads.  Started on 7/05/2017, cache clears, relogging in, restarting does not work.  Receiving following error code:  (Error xacsa.getSamlToken.404: FatalDrmError) Comcast is supposed to call me back in 24 to 48 hours for Tier 2 service since I received no help from my online chat.


Hi, I moved your post to the Xfinity web Streaming area of the forum.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
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We ask that you post publicly so people with similar questions may benefit from the conversation.
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Message 3 of 10
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Keep us posted .. I have the same proplem that started today ... app still works in Firefox and I've heard it works in Edge though it didn't work for me ... it's bound to be another Flash issue of some kind ... 

Posted by
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Message 4 of 10
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Never rec'd a phone call.  This stinks!

Posted by
Service Expert

Message 5 of 10
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Laaf wrote:

Never rec'd a phone call.  This stinks!

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.




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Posted by
Official Employee

Message 6 of 10
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Hey Laaf, can you shoot me a private message with your username (Click ComcastKenF and then click Private Message Me)? I want to see if flashing your login credentials will fix the issue. 

 

 




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Message 7 of 10
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Any solution on this?  I'm having the same problem and have been for several days.

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Message 8 of 10
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Did you ever get yours fixed.  Mine works only sometimes.

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Message 9 of 10
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I have gotten no solution yet from Comcast.  They say the same thing over and over. Nothing seems to work.

Posted by
Official Employee

Message 10 of 10
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Laaf, I believe the issue resides with your username. If anyone else is still have issues with this error, please let me know so I can check to see if there are credential issues on the back end. 

 




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