Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,763,857

members

63

online now

1,919,225

discussions

Back to Top

(Error xacsa.cima-pil.activation-code-timeout: FatalDrmError) OK

New Poster

(Error xacsa.cima-pil.activation-code-timeout: FatalDrmError) OK

cannot connect to remote tv settings in my account. Get the above message error.

Service Expert

Re: (Error xacsa.cima-pil.activation-code-timeout: FatalDrmError) OK


mfvandeginste wrote:

cannot connect to remote tv settings in my account. Get the above message error.


were you connecting to the https://tv.xfinity.com/ web site via a desktop or laptop computer (not a smart phone nor tablet)?




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

New Poster

Re: (Error xacsa.cima-pil.activation-code-timeout: FatalDrmError) OK

I am using a PC and getting this message and kind of furious that this is only the 3rd or 4th time I have tried to access HBOGO and only bc I am not home and trying to catch GOT premier I missed

Service Expert

Re: (Error xacsa.cima-pil.activation-code-timeout: FatalDrmError) OK


fricks wrote:

I am using a PC and getting this message and kind of furious that this is only the 3rd or 4th time I have tried to access HBOGO and only bc I am not home and trying to catch GOT premier I missed


I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Official Employee

Re: (Error xacsa.cima-pil.activation-code-timeout: FatalDrmError) OK

 

Hello fricks, your Xfinity services aren't supported on HBOGO. You can download our "Xfinity Stream" app to view the "GOT" premier or any other content in the future. Also not all content is available to watch out of your home network, if the content is listed as "watch in home only" then you must be connected to your home Wi-Fi to see the channel/network desired. 




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Discussion stats
  • 4 replies
  • 1088 views
  • 0 kudos
  • 4 in conversation