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Error on Xfinity.com/tv for all shows

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New Poster

Error on Xfinity.com/tv for all shows

Sorry, we’ve experienced some difficulty playing The Biggest Loser S16|E1 "Opening Day".

Please refresh this page in your browser to continue where you left off.

(Error 900|3313.1000055)

 

I get the same error message for all shows. Please refresh my login.

Accepted Solution

Re: Error on Xfinity.com/tv for all shows

It worked like magic. THANKS!


viricom wrote:

The "3313" error is caused by a Microsoft update which causes an issue with Flash.  You can turn off "Protected Mode" in IE to fix this (but that might expose you to to Internet threats).  I'd recommend just using a different browser (Chrome, Firefox, etc.) until MSFT or Adobe releases a fix for this. Hope this helps.



viricom wrote:

The "3313" error is caused by a Microsoft update which causes an issue with Flash.  You can turn off "Protected Mode" in IE to fix this (but that might expose you to to Internet threats).  I'd recommend just using a different browser (Chrome, Firefox, etc.) until MSFT or Adobe releases a fix for this. Hope this helps.




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Contributor

Re: Error on Xfinity.com/tv for all shows

The "3313" error is caused by a Microsoft update which causes an issue with Flash.  You can turn off "Protected Mode" in IE to fix this (but that might expose you to to Internet threats).  I'd recommend just using a different browser (Chrome, Firefox, etc.) until MSFT or Adobe releases a fix for this. Hope this helps.

New Poster

Re: Error on Xfinity.com/tv for all shows

It worked like magic. THANKS!


viricom wrote:

The "3313" error is caused by a Microsoft update which causes an issue with Flash.  You can turn off "Protected Mode" in IE to fix this (but that might expose you to to Internet threats).  I'd recommend just using a different browser (Chrome, Firefox, etc.) until MSFT or Adobe releases a fix for this. Hope this helps.



viricom wrote:

The "3313" error is caused by a Microsoft update which causes an issue with Flash.  You can turn off "Protected Mode" in IE to fix this (but that might expose you to to Internet threats).  I'd recommend just using a different browser (Chrome, Firefox, etc.) until MSFT or Adobe releases a fix for this. Hope this helps.




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