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Error code 570

New Poster

Error code 570

I'm getting a error message 570 while trying to watch a video not sure what the issue. I have updated the Microsoft Silverlight and deleted all history but nothing worked? Any advice?

 

Below is the system information

 

My Zip Code: 80236 My Cable Provider: Comcast Denver Metro CableCard My myDVR Manager Status: Not Installed My Set Top Box Names: Not Installed My Queue setup: True Facebook Queue Syncing: false Facebook Connect: False My public IP address: 12.17.203.150 My operating system: Windows - rv:10.0.4 My web browser: Firefox 10 - Mozilla/5.0 (Windows NT 6.1; WOW64; rv:10.0.4) Gecko/20100101 Firefox/10.0.4 My system type: Desktop computer or other device My Move player version: Not Installed My Silverlight version: 5.1.10516.0 My flash version: 11.3 r300 Javascript: enabled Cookies: enabled Time Information My Clock Time: Mon Jul 30 2012 13:19:48 GMT-0600 (Mountain Daylight Time) Server Clock Time: Mon Jul 30 2012 13:20:01 GMT-0600 (Mountain Daylight Time)

My Account Information Primary Account: True Provider Codes: bw, s, d, al, ci, bi, bj, bh, a, y, bq, bx, ce, bb, bc, cd, cf, by, bu, at, bs, cb, ch, ar, aw, cg, bz, bm, au, bl, bv, b, u, bp, bk, br, bo, bt, cc, h, ad, bn Internet Subscriber: True Cable TV Subscriber: True Voice Subscriber: False
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Official Employee

Re: Error code 570


jpetersons wrote:

I'm getting a error message 570 while trying to watch a video not sure what the issue. I have updated the Microsoft Silverlight and deleted all history but nothing worked? Any advice?

 


What video are you trying to watch?

 

Have you tried any other web browsers?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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New Poster

Re: Error code 570

I'm using Firefox and I've been trying to watch Breaking Bad. I've tried to watch on Explorer 64bit but not compatible. I have uninstalled Microsoft silverlight and reinstalled it but still won't work.

Official Employee

Re: Error code 570


jpetersons wrote:

I'm using Firefox and I've been trying to watch Breaking Bad. I've tried to watch on Explorer 64bit but not compatible. I have uninstalled Microsoft silverlight and reinstalled it but still won't work.


Is it happening to all Breaking Bad episodes or just certain ones?

 

Where did you reinstall Silverlight from?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
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Was your question answered?
Mark it as a solution!solution Icon
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