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Box 1 in living room works fine, 2nd X1 big box in master bedroom getting audio however, no video, screen displays a error of RDK-00104. Could not find this code on the T/S page or forum. What's UP?
Just to add my experience and to be another voice to Comcast, I got this same error message around 10pm on 10/31/14, and was unable to find this error code on Comcast's website. Left it till this morning. Pushed the power button on the front of the cable box to let it reboot, and it works fine now. Would be nice if Comcast could keep-up with their error codes on their website, or at least reply themselves to their forums, as quickly as the errors pop-up. At the very least, a little reply on any of the forums for this error with a simple "We're working on it" would be appreciated.
This is going to sound weird, and maybe it depends upon the type of cable box you have. Mine has a greenish lit button on the right side of the box. I pushed it (turned it off), waiting about 15 seconds and pushed it again to turn it on....the picture came back on but NO SOUND. I then went into the Xfinity menu and to the 'Settings' icon (mine looks like a little gear wheel). I clicked on it and scrolled down to "Restart this device". It took about 2-3 minutes to reboot/restart. When it DID, I had sound and picture back normally. After abou 20 hours with nothing but sound, I'm back to normal. Don't know if this will help anyone else, but Good Luck!
RDK-00104 is just my latest problem. i've rebooted numerous times with no luck(main dvr box working fine).
last week had not 1, not 2, but 3 comcast techs here trying to figure other problems out and now this!
they did attach something to my modem(only way i knew was because i can't push modem back to where i had it)
they did a lot of talking and said "lots of leaks in my neighborhood"
before leaving said tech would be out next day and replace line from telephone pole(told them that had been done about 2 yrs ago) they said would do it and hang flyer on doorknob so i knew it was done but no flyer?
been about 2hrs now and now my tv is just blank so trying to reboot again!
went to online chat-no luck connecting?
tried calling but no luck connecting?
just now have everything back-go figure?
x1 is nice but they need to fix problems-i think they bit off more than they can chew?
they tried to fix program listing so easier to read(like old way instead of grey on black) but still poor
i've had x1 since it's onset and have seen very little improvement