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Error Message on XFINITY Stream via the web

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Message 1 of 8
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I keep getting this Error Message on XFINITY Stream via the web, no matter what browser I use or what computer I use.  HELP!

 

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Posted by
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Message 2 of 8
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jmm1006 wrote:

I keep getting this Error Message on XFINITY Stream via the web, no matter what browser I use or what computer I use.  HELP!

 

 


What error are you getting? You  pic didn't show up in the post.

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Message 3 of 8
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Message 4 of 8
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Sorry, we're having some trouble

XFINITY Stream is not available at the moment. Please try back soon.

(Error xacsa.xact.3305.1000058: FatalDrmError)

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Message 5 of 8
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ANyone know what this error is about?  Still not working.

Posted by
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Message 6 of 8
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jmm1006 wrote:

ANyone know what this error is about?  Still not working.


I would try a different browser. Others getting the fataldrm error in this forum have reported that switching browsers worked which tells me that the browser or its settings has a problem.

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Message 7 of 8
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I have tried all browsers on my Mac.  I now get this one and I KNOW all of my browsers are up to date:

 

Snip20170809_1.png

Posted by
Problem Solver

Message 8 of 8
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jmm1006 wrote:

I have tried all browsers on my Mac.  I now get this one and I KNOW all of my browsers are up to date:


Yes this problem started a week or so ago. Fix is here:

http://forums.xfinity.com/t5/XFINITY-Stream-Website/Xfinity-Stream-Live-TV-On-Demand-no-longer-works...