Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,727,094

members

59

online now

1,889,049

discussions

Back to Top

Error: Error xacsa.getSamlToken.404: FatalDrmError

SOLVED
Posted by
Regular Visitor
  • Congratulations on receiving your first Kudos! Thank you for your meaningful contribution to the forum. May this be the first of many kudos.
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Message 1 of 6
815 Views

Hello, at some point last weekend, we lost the ability to connect to livestreaming TV and on demand at our house. This is across four different PC's using IE, Chrome and Firefox. Latest versions of each browser are installed. I have uninstalled and reinstalled Flash, The desktop PC is on Windows 8.1. No matter the computer or browser, the browser just hangs trying to connect and eventually I get the error message:

Sorry, we're having some trouble

XFINITY Stream is not available at the moment. Please try back soon.

(Error xacsa.getSamlToken.404: FatalDrmError)

The only change that has been made that I am aware of is Microsoft pushed a security update to Silverlight over the weekend. I know for sure on the desktop that's the only change that occurred. 

Please help, this is almost a week already, and I'm paying an awful lot of money for a service that, yet again, does not appear to be working properly. 

 

1 ACCEPTED SOLUTION

Accepted Solutions
Posted by
Official Employee

Message 6 of 6
823 Views
Solution

Hi @Pressing. I can help you with the XFINITY Stream live streaming error. Please send me a private message and include your full name, service address, and account number so I can assist you. 




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
5 REPLIES
Posted by
Regular Visitor
  • Congratulations on receiving your first Kudos! Thank you for your meaningful contribution to the forum. May this be the first of many kudos.
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Message 2 of 6
736 Views
Posted by
Problem Solver

Message 3 of 6
733 Views

Found this on comcast reddit -

 

A lot of time, clearing the DRM files from flash will fix these. Example for Chrome:

Within Chrome Browser, you will have to go to "Settings" ==> "Show advanced settings..." ==> "Privacy" ==> "Clear browsing data..." ==> Check the box "Deauthorize content licenses" ==> click "Clear browsing data" button. IMPORTANT: Before resetting the DRM licenses in Chrome, please be sure to first close all other tabs of the browser, except for 1. There may be a concurrency issue if multiple tabs running Flash are open while you attempt to reset your DRM licenses.

Posted by
Regular Visitor
  • Congratulations on receiving your first Kudos! Thank you for your meaningful contribution to the forum. May this be the first of many kudos.
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Message 4 of 6
728 Views

Thanks for the info. I tried it, it didn't work, though. 

Posted by
Regular Visitor
  • Congratulations on receiving your first Kudos! Thank you for your meaningful contribution to the forum. May this be the first of many kudos.
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Message 5 of 6
631 Views

Is there anyone at Comcast that can help out here? It's over a week and no response.

Posted by
Official Employee

Message 6 of 6
824 Views
Solution

Hi @Pressing. I can help you with the XFINITY Stream live streaming error. Please send me a private message and include your full name, service address, and account number so I can assist you. 




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon