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Error Code xact/xact.7505.2048

Regular Visitor

Error Code xact/xact.7505.2048

Getting error code xact/xact.7505.2048 when trying to watch DVR recordings on my laptop using XfinityTV app. Says "Internal DRM or DRM server security error". Has been happening for 3 days, never before then. Can watch all recordings without issue directly on TV from X1. No info for this error code available online.

 

Help?

Service Expert

Re: Error Code xact/xact.7505.2048


jpdell1 wrote:

Getting error code xact/xact.7505.2048 when trying to watch DVR recordings on my laptop using XfinityTV app. Says "Internal DRM or DRM server security error". Has been happening for 3 days, never before then. Can watch all recordings without issue directly on TV from X1. No info for this error code available online.

 

Help?


 

I just attempted to use XTV website and I also am seeing the same error, so I would say it is probably a temporary outage at this time.



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Regular Visitor

Re: Error Code xact/xact.7505.2048

Thank you geek46, appreciate the response. Will have to keep checking back. If possible, please post again in thread if/when yours clears up. I will do same.

Service Expert

Re: Error Code xact/xact.7505.2048


jpdell1 wrote:

Thank you geek46, appreciate the response. Will have to keep checking back. If possible, please post again in thread if/when yours clears up. I will do same.


Very strange....   from another desktop @ work, I can access XTV at this time with no errors yet still have the DRM error on the first desktop I attempted with.   Same browser, same O/S......




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I am not a Comcast employee, I am a paying customer just like you!
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We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
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Was your question answered? Mark it as an accepted solution!solution Icon
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Was your question answered?
Mark it as a solution!solution Icon

Regular Visitor

Re: Error Code xact/xact.7505.2048

That is odd, and something ComcastZach asked me in his email response. I only have XTV on this laptop, but may try it on our PC. I will post update when I hear back again from ComcastZach.

 

Thank you again geek46  Smiley Happy

Regular Visitor

Re: Error Code xact/xact.7505.2048

As of 12/10/2015 @ 9:00pm PST, the problem is fixed for me. Hopefully it will last.

 

Cheers!

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