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Error Code 310

New Poster

Error Code 310

I get error code 310 when I attempt to use watch ESPN on my PC. I have tried re-installing flash, multiple browsers and deleting the cache and cookies. I can't find a solution in anyother of the forums where this is brought up.

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Official Employee

Re: Error Code 310


wareagledustoff wrote:

I get error code 310 when I attempt to use watch ESPN on my PC. I have tried re-installing flash, multiple browsers and deleting the cache and cookies. I can't find a solution in anyother of the forums where this is brought up.


Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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New Poster

Re: Error Code 310

My Zip Code:

Unknown

My Cable Provider:

Unknown

My myDVR Manager Status:

Unknown

My Set Top Box Names:

Unknown

My Queue setup:

False

Facebook Queue Syncing:

false

Facebook Connect:

False

My public IP address:

115.92.160.36

My operating system:

Windows - rv:13.0

My web browser:

Firefox 13 - Mozilla/5.0 (Windows NT 6.1; WOW64; rv:13.0) Gecko/20100101 Firefox/13.0.1

My system type:

Desktop computer or other device

My Move player version:

Not Installed

My Silverlight version:

5.1.10411.0

My flash version:

11.4 r402

Javascript:

enabled

Cookies:

enabled

Official Employee

Re: Error Code 310


wareagledustoff wrote:

My Zip Code:

Unknown

My Cable Provider:

Unknown

My myDVR Manager Status:

Unknown

My Set Top Box Names:

Unknown

My Queue setup:

False

Facebook Queue Syncing:

false

Facebook Connect:

False

My public IP address:

115.92.160.36

My operating system:

Windows - rv:13.0

My web browser:

Firefox 13 - Mozilla/5.0 (Windows NT 6.1; WOW64; rv:13.0) Gecko/20100101 Firefox/13.0.1

My system type:

Desktop computer or other device

My Move player version:

Not Installed

My Silverlight version:

5.1.10411.0

My flash version:

11.4 r402

Javascript:

enabled

Cookies:

enabled


Your Flash Player may be corrupt so a clean uninstall/re-install may be able to clear this issue.

 

Try completely uninstalling your Flash Player from your computer and then go here to download and install it again. 

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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New Poster

Re: Error Code 310

Hey Joe,

 

You should try reading. In my original post I mentioned that I had already tried that.

Official Employee

Re: Error Code 310


wareagledustoff wrote:

Hey Joe,

 

You should try reading. In my original post I mentioned that I had already tried that.


Try using a different web browser and let me know if it works. This is not a permanent solution but it will help us narrow down your issue.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
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We ask that you post publicly so people with similar questions may benefit.
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Was your question answered?
Mark it as a solution!solution Icon
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