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Error Code 1102

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New Poster

Error Code 1102

I continue to receive error code 1102 "Sorry, we've experienced some difficulty playing your video". What is the solution?
Accepted Solution

Re: Error Code 1102


dom07 wrote:

I keep getting this error 1102 when trying to play video on demand on my pc.  What is the solution or troubleshoot?


Apologies for this issue.

 

  • Error: A 1102 is a state that occurs when a Playback session has timed out because of inactivity. 
    1. Try to restart/resume the video.
    2. See if using use 3 or fewer streams resolves.
    3. If still not resolved, please give us a call at 1-800-COMCAST so that we can work this issue. 
View answer in context
Silver Problem Solver

Re: Error Code 1102

unplug the box and then plug it back in.  If that does not work call comcast and have them send a signal to the box.

Problem Solver

Re: Error Code 1102

---

 

Sorry for the inconvenience. Are you still experiencing this error message when you play movies Ondemand?




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Thanks
-Keisha-
New Poster

Re: Error Code 1102

I keep getting this error 1102 when trying to play video on demand on my pc.  What is the solution or troubleshoot?

Official Employee

Re: Error Code 1102


dom07 wrote:

I keep getting this error 1102 when trying to play video on demand on my pc.  What is the solution or troubleshoot?


Apologies for this issue.

 

  • Error: A 1102 is a state that occurs when a Playback session has timed out because of inactivity. 
    1. Try to restart/resume the video.
    2. See if using use 3 or fewer streams resolves.
    3. If still not resolved, please give us a call at 1-800-COMCAST so that we can work this issue. 



Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon