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Error Age-Anon

New Poster

Error Age-Anon

Hello, I am having trouble viewing videos on my MacBook  and it is calling the error "age-anon." What exactly does this mean and what can I do to fix this?  Thank you.

Official Employee

Re: Error Age-Anon

alexislemu0417,

 

Please send me links of some of the videos that you are trying to watch.

 

Also, please tell me what operating system and web browser are you using. If you do not know, please go to xfinitytv.com/computer and you can find the information there.

 

Thanks,

ComcastJoe




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New Poster

Re: Error Age-Anon

Same issue

 

System: Windows 7 64 bit

Prcessor :AMD 64x2 dual 2.0ghz

Ram 2g

 

using Xfinity for years with this configuration. First time with this error.

trying to watch True Blood than Dexter. assumed this has something to do with a child block?

New Poster

Re: Error Age-Anon

Was this ever solved? Receiving it when attempting to watch Showtime movies.

New Poster

Re: Error Age-Anon

hey I'm having the same problem on my tablet please help
New Poster

Re: Error Age-Anon

This happened to me and when I tried playing Game Of THrones on my ipad it played. I have also logged out and then back in. That worked a couple of times.  COMCAST FIX THIS BUG

New Poster

Re: Error Age-Anon

what is "age-anon" error, how do I resolve?

New Poster

Re: Error Age-Anon

same here, on asus tab
Why can the "techs" not just give an answer?
the error is code for something and they should have a list available to tell us at least what it means.
I was watching GOT too! Then fullscreen broke after a windows update
Then they told me to clear all cookies/data then this blocks me completely.
Tags (1)
Regular Visitor

Re: Error Age-Anon

I don't take it it occured to you to leave an explanation for this problem?  Come on comcast.

New Poster

Re: Error Age-Anon

Comcast Joe: It's been over a year since the original query and there's been no resolution posted  Does Xfinity have a fix? I just got the following error and it's October, 2014: "Sorry, Homeland S4|E1 "Homeland: The Drone Queen" is currently unavailable.

(Error age-anon)"

 

New Poster

Re: Error Age-Anon

I am also getting this age-anon error. I have a windows operating system and use google chrome. I am trying to view a show HBO ondemad. 

New Poster

Re: Error Age-Anon

also getting this issue when trying to watch an HBO show... any ways to fix this??

New Poster

Re: Error Age-Anon

I signed out and then back in as well as restarted my computer.  That did the trick Smiley Wink