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Error 900 Trying to Watch Online TV

Posted by
New Poster
Message 1 of 5
3,080 Views

I watched one episode of Homeland Monday night. Then when I tried to watch the next episode it wouldn't work. Now I just tried to watch Rizzoli & Isles and got the same message. Very frustrating!

 

 

Getting the following message when trying to watch several different shows:

Sorry, we've experienced some difficulty playing your video.

Please refresh this page in your browser to try again.

(Error 900|7005-3322-10002)

 

My operating system: Windows - rv:17.0 My web browser: Firefox 17 - Mozilla/5.0 (Windows NT 6.1; WOW64; rv:17.0) Gecko/20100101 Firefox/17.0 My system type: Desktop computer or other device My Move player version: Not Installed My Silverlight version: 5.1.10516.0 My flash version: 11.5 r502 Javascript: enabled Cookies: Enabled (2994 Bytes) Time Information My Clock Time: Wed Dec 19 2012 16:15:06 GMT-0800 (Pacific Standard Time) Server Clock Time: Wed Dec 19 2012 16:14:50 GMT-0800 (Pacific Standard Time) My Account Information Primary Account: True Provider Codes: s, bi, bj, bq, ce, cd, cf, aw, ar, cg, cq, cu, au, bv, b, u, br, bt, cm, h, ad, bw, d, al, bh, ci, a, y, bx, cp, bu, by, cn, bs, at, ct, cb, ch, cs, e, aj, cv, bz, bm, co, bl, bp, bo, j, cc, f, m, bn Internet Subscriber: True Cable TV Subscriber: True

4 REPLIES
Posted by
Official Employee

Message 2 of 5
3,067 Views

shunta06 wrote:

I watched one episode of Homeland Monday night. Then when I tried to watch the next episode it wouldn't work. Now I just tried to watch Rizzoli & Isles and got the same message. Very frustrating!

 

 

Getting the following message when trying to watch several different shows:

Sorry, we've experienced some difficulty playing your video.

Please refresh this page in your browser to try again.

(Error 900|7005-3322-10002)

 

My operating system: Windows - rv:17.0 My web browser: Firefox 17 - Mozilla/5.0 (Windows NT 6.1; WOW64; rv:17.0) Gecko/20100101 Firefox/17.0 My system type: Desktop computer or other device My Move player version: Not Installed My Silverlight version: 5.1.10516.0 My flash version: 11.5 r502 Javascript: enabled Cookies: Enabled (2994 Bytes) Time Information My Clock Time: Wed Dec 19 2012 16:15:06 GMT-0800 (Pacific Standard Time) Server Clock Time: Wed Dec 19 2012 16:14:50 GMT-0800 (Pacific Standard Time) My Account Information Primary Account: True Provider Codes: s, bi, bj, bq, ce, cd, cf, aw, ar, cg, cq, cu, au, bv, b, u, br, bt, cm, h, ad, bw, d, al, bh, ci, a, y, bx, cp, bu, by, cn, bs, at, ct, cb, ch, cs, e, aj, cv, bz, bm, co, bl, bp, bo, j, cc, f, m, bn Internet Subscriber: True Cable TV Subscriber: True


What specific episode of Homeland worked and what specific episode of Homeland did not work.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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Posted by
New Poster
Message 3 of 5
3,023 Views

A Gettysburg Address plays ok, but when I try to watch The Clearing it shows the following:

 

Sorry, we've experienced some difficulty playing your video.

Please refresh this page in your browser to try again.

(Error 900|7005-3322-10002)

 

After reading many threads you often talk about a browser issue, but in this case I don't see how it could be one if one episode plays but another does not.

 

Thank you for your help with this.

Posted by
Official Employee

Message 4 of 5
2,996 Views

shunta06 wrote:

A Gettysburg Address plays ok, but when I try to watch The Clearing it shows the following:

 

Sorry, we've experienced some difficulty playing your video.

Please refresh this page in your browser to try again.

(Error 900|7005-3322-10002)

 

After reading many threads you often talk about a browser issue, but in this case I don't see how it could be one if one episode plays but another does not.

 

Thank you for your help with this.


I tried both videos and found no issues.

 

Try using a different web browser and let me know if it works. This is not a permanent solution but it will help us narrow down your issue.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

 

 




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I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
New Poster
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Message 5 of 5
2,686 Views

I also have the same problem, but it's with all of the shows I try to watch.  I don't think it the browser.  I tried watching Shameless, House of Lies, Homeland etc on Showtime, History Channel Shows,  Discovery Channel Shows; A&E Shows, ABC, etc....; at first I was getting my flash player needs to be up graded and once that was done this error started appearing "Sorry, we've experienced some difficulty playing your video" Please refresh this page in your browser to try again. (Error 900|3315.0).  Upon refreshing the same error appears, can't get rid of the message.