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Error 900|3370.1000937

ANSWERED
New Poster

Error 900|3370.1000937

Sorry, we’ve experienced some difficulty playing Outlander S2|E1 "Ep 201 - Through A Glass, Darkly".

Please refresh this page in your browser to continue where you left off.

900|3370.1000937

 

 

This error message comes up for any TV show that I try to stream--I've tried Black Sails, Outlander, Gotham, etc. I am unable to stream anything.

 

I have cleared my internet cache, restarted my pc, restarted the browser, etc--nothing has helped.

 

I had been streaming fine earlier, when I got a message saying I had reached the limit of streaming devices. I went to the link it provided, and removed all 3 sources. From then on, I was unable to watch any videos through the Xfinity website on my pc.

 

Please help. I'm on Windows 10 using Google Chrome.

Accepted Solution

Re: Error 900|3370.1000937

After waiting in "queue" for hours to try and live chat or speak on the phone with customer support (to no avail), I found my solution searching through other threads posted in relation to this error code on the forums. So, thank you to the community of helpful customers. Comcast..I have no words for your lack of professionalism on every level.

 

For anyone else who may experience this issue, here's what ended up resolving the issue:

 

In the Chrome browser, go to Settings > Advanced Settings > Content Settings. Scroll down until you see the heading, "Protected Content".  Check the box that will Allow identifiers for protected content.

 

Next, click "Done", then close Chrome and reopen. It should work from there once you sign back into Xfinity.

 

 

Take care.

View answer in context
New Poster

Re: Error 900|3370.1000937

After waiting in "queue" for hours to try and live chat or speak on the phone with customer support (to no avail), I found my solution searching through other threads posted in relation to this error code on the forums. So, thank you to the community of helpful customers. Comcast..I have no words for your lack of professionalism on every level.

 

For anyone else who may experience this issue, here's what ended up resolving the issue:

 

In the Chrome browser, go to Settings > Advanced Settings > Content Settings. Scroll down until you see the heading, "Protected Content".  Check the box that will Allow identifiers for protected content.

 

Next, click "Done", then close Chrome and reopen. It should work from there once you sign back into Xfinity.

 

 

Take care.

New Poster

Re: Error 900|3370.1000937

it doesnt work for me

Admin1

Re: Error 900|3370.1000937

olgasanchez1872 -- I checked your account but am showing this was resolved already. Can you confirm everything is working now? 




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New Poster

Re: Error 900|3370.1000937

It didn't work for me sadly.

 

Highlighted
Admin1

Re: Error 900|3370.1000937

rinm -- A support ticket was opened for you. We are working to resolve it. 




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New Poster

Re: Error 900|3370.1000937

Yes I do know a ticket was opened. I was promised a call within 24 to 48 hours 48 hours ago. Why wasn't I called back though?

Admin1

Re: Error 900|3370.1000937

It wasn't accurate to tell you you'd be called within 24-48 hours. 




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Mark it as a solution!solution Icon
New Poster

Re: Error 900|3370.1000937

GREAT.. did work for me... been fighting this for quite some time on one machine. didnt persue it because another was working, and couldnt find the exact solution . this did it !!!