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Error 8002

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Error 8002

I've been trying to watch the latest two episodes of The Walking Dead and for 2 straight weeks I just kept getting "starting playback" on the video player, yet nothing happens.  I left it on one day for over a half an hour and it never actually played anything back.  Now I am getting "Error 8002".  It is quite frustrating.

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Frequent Visitor

Re: Error 8002

I too am getting Error 8002, also 6036. I'm not having problems with anything other than Streampix as far as I'm aware. I figure since it's new they have some bugs to work out. It's really frustrating not being able to stream the new content but even worse for a regularly aired show that you really want to see right now like The Walking Dead.

I hope it works for you soon bkitt3.

Frequent Visitor

Re: Error 8002

Hi I'm getting 8002 and 6036 only on Streampix.

 

My Zip Code:98109

My Cable Provider:Comcast Seattle Digital

My myDVR Manager Status:Activated

My Set Top Box Names:Living Room

My Queue setup:False

Facebook Queue Syncing:False

Facebook Connect:False

My public IP address:208.73.31.50

My operating system:Windows - Undefined

My web browser:Chrome 17 - Mozilla/5.0 (Windows NT 5.1) AppleWebKit/535.11 (KHTML, Like Gecko) Chrome/17.0.963.56 Safari/535.11

My system typeesktop Computer Or Other Device

My Move player version:071706000001My Silverlight version:4.0.60831.0

My flash version:11.1 R102

Javascript:Enabled

Cookies:Enabled

Official Employee

Re: Error 8002


ErikaTheRed wrote:

I too am getting Error 8002, also 6036. I'm not having problems with anything other than Streampix as far as I'm aware. I figure since it's new they have some bugs to work out. It's really frustrating not being able to stream the new content but even worse for a regularly aired show that you really want to see right now like The Walking Dead.

I hope it works for you soon bkitt3.


We are having some technical issues that is giving people 8002 errors when tring to watch videos that use the Silverlight Player. Our team is still looking into it but please try this in the meantime:

 

1. Go to xfinitytv.com and make sure that you are signed in

2. Click the gear in the bottom-right hand corner of the page. This will take you to your settings page.

3. Click the "Manage my Devices" button

4. Remove all the listed devices and then try watching a video again.

 

Let me know the results.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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