Saw on another thread that if you get the 8001, the cloud recording is gone. I've been watching everything on TVGo/OnDemand because all of my recordings are borked. New stuff doesn't bother me too much since it's all still watchable TvGo/OnDemand, but I lost a bunch of older stuff that I guess I'll never see now.
I have the same issue as well. With the old app I was able to fix it by uninstalling and reinstalling the app. Doesn't work anymore. So frustrating because it happens randomly for different episodes and channels. I could call customer service but at this point am not willing to give up 30-45 minutes of my life to get transferred 10 times only to have the issue not resolved.
Same issues here - finding the app to be almost completely useless. Error 8001 almost every time I try to watch something, and when I do get a program to start, it cuts large chunks off of the beginning of the recording. It's as if they didn't do any testing at all.
Has there been any resolution or information on this issue? I am on the Xfinity platform now and really wanted to watch some shows that are on my DVR but am getting this same error. (along with a couple of others - randomly). This is quite frustrating. Especially since A) it seems to be such a widespread issue [multiple threads on the same error] and the shows that I've recorded aren't available via OnDemand (SportsCenter with SVP).....
I agree if they are going to advertise how great this is and we are paying all this money for this supposed great service, then great service is what we should get. This is not an isolated issue. There is way too many people complaining about this very same issue. If they can't fix the issue then we ( the customer) should not have to pay for something we are not receiving. I currently have a ticket number with tier 3. And it's been 3 days since I called. I called today and was told that they thought they had it fixed. Well how can they possibly know that when they never contacted me to ask me if it was fixed on my end. Now today I was told to wait until the 26th. With so many people complains about the same issue one thing is definitely clear......... the problem is not with the customers or their devices BUT WITH COMCAST. AND COMCAST BETTER DO SOMETHING TO RESOLVE THE ISSUE BEFORE ITS CUSTOMERSTAKE IT A STEP FURTHER AND START CONTACTING THE FCC, LAWYERS AND WHOEVER ELSE WE NEED TO CONTACT TO GET THIS ONGOING ISSUE RESOLVED.