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Error 8001 on new Stream TV

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Message 1 of 16
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I held great hope for the new Stream TV app in hopes that my many problems will be corrected.  Some are no longer an issue and now somehow it is worse.

 

I use the app on IPAD air, most recent IOS, both in the home and out of the home.  My new major issues are:

 

1.  Error code 8001 - on several if not all DVR app viewing.

 

2.  Playback on app is shorter than DVR.  Some 30 min shows playback on app at 10 mins, 20 mins, cutting off the beginning of the show.

 

I just went thru a series of level 3 tech support checks and a tech home visit when the DVR was not syncing with the cloud.  

 

Please advise.

 

 

15 REPLIES
Posted by
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Message 2 of 16
1,954 Views

Two of my friends and I have the same issues.

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Message 3 of 16
1,890 Views
You are not alone. It seems the updated version isn't exactly updated after all. I hope they are in the process ofor getting these kinks out.
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Message 4 of 16
1,866 Views

Same issue here - cannot playback on IOS devices.  They just created a level 3 ticket for me, but they act like no one is having this problem.

 

Frustrating

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Message 5 of 16
1,858 Views
Same issue here I a cannot playback on IOS devices or on the xtv website. Comcast created a level 3 ticket , i called today and they said there is a national outage
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Message 6 of 16
1,817 Views

same issue as everyone else

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Message 7 of 16
1,809 Views

Saw on another thread that if you get the 8001, the cloud recording is gone. I've been watching everything on TVGo/OnDemand because all of my recordings are borked. New stuff doesn't bother me too much since it's all still watchable TvGo/OnDemand, but I lost a bunch of older stuff that I guess I'll never see now. 

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Message 8 of 16
1,523 Views

This service is too expensive to continuously have this error across all devices. We also cannot access a show until the next day. Serieously! Fix it. Now. It is not isolated to a few people. 

 

The FCC should get involved for false adverstising. 


mikeelkins133 wrote:

same issue as everyone else


 

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Message 9 of 16
1,447 Views
I have the same issue as well. With the old app I was able to fix it by uninstalling and reinstalling the app. Doesn't work anymore. So frustrating because it happens randomly for different episodes and channels. I could call customer service but at this point am not willing to give up 30-45 minutes of my life to get transferred 10 times only to have the issue not resolved.
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Message 10 of 16
1,373 Views

Same issue here. I just started the customer service journey and at least glad to see it's not just me.

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Message 11 of 16
1,334 Views

Those are exactly my same issues! Ughhh, how frustrating and to think we are paying for this. This isn't free. We are paying for it!

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Message 12 of 16
1,297 Views

Same issues here - finding the app to be almost completely useless. Error 8001 almost every time I try to watch something, and when I do get a program to start, it cuts large chunks off of the beginning of the recording. It's as if they didn't do any testing at all. 

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Message 13 of 16
1,280 Views
I'm having the same exact issues and rebooted my main box & deleted the app and tried again w same issues
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Message 14 of 16
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Message 15 of 16
868 Views

Has there been any resolution or information on this issue?  I am on the Xfinity platform now and really wanted to watch some shows that are on my DVR but am getting this same error. (along with a couple of others - randomly).  This is quite frustrating. Especially since A) it seems to be such a widespread issue [multiple threads on the same error] and the shows that I've recorded aren't available via OnDemand (SportsCenter with SVP).....   

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Message 16 of 16
446 Views

I agree if they are going to advertise how great this is and we are paying all this money for this supposed great service, then great service is what we should get. This is not an isolated issue. There is way too many people complaining about this very same issue. If they can't fix the issue then we ( the customer) should not have to pay for something we are not receiving. I currently have a ticket number with tier 3. And it's been 3 days since I called. I called today and was told that they thought they had it fixed. Well how can they possibly know that when they never contacted me to ask me if it was fixed on my end. Now today I was told to wait until the 26th. With so many people complains about the same issue one thing is definitely clear......... the problem is not with the customers or their devices BUT WITH COMCAST. AND COMCAST BETTER DO SOMETHING TO RESOLVE THE ISSUE BEFORE ITS CUSTOMERSTAKE IT A STEP FURTHER AND START CONTACTING THE FCC, LAWYERS AND WHOEVER ELSE WE NEED TO CONTACT TO GET THIS ONGOING ISSUE RESOLVED.