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Error 7510.10: Error retrieving MPX URL

New Poster

Error 7510.10: Error retrieving MPX URL

Trying to watch Star Trek (movie 2009) and received this error message:

{ This Video Cannot Be Played 

{ We've run into a problem while streaming Star Trek.

{ (Error 7510.10: Error retrieving MPX URL)

 

The diagnositcs reported are:

Build number 5

OSWindows 10

BrowserChrome 62.0.3202.94

Flash version 27.0.0

Status in home

Entitlements cvod, tve-linear, clinear, tve-vod, cdvr, est

Last fingerprint cloudtv_web_polymer_4.6.2_prod_1511451870695_19895

Stream provider primetime

Video ID tve/video/2KkTjqgDW135KBbivQPwUhNyoDvYDqfI/

Media ID comcast:tve:vod:guid:2KkTjqgDW135KBbivQPwUhNyoDvYDqfI

Stream ID UExpP_0HZCDZ

Error code 7510.10

Error description Error retrieving MPX URL

Error aux info http://link.theplatform.com/s/P_bgCC/UExpP_0HZCDZ?format=redirect

Video Provider FXM

Video Source TveVideo

Video Title Star Trek

 

I have checked the boards for answers and really nobody has shared a solution for at least this year.  Too many solutions to the problem.  Things I have done and noticed:

1- Error occurred using Chrome and Edge browsers.

2- Similar error occurred using iPhone (AT&T network; ios 11.1.1) the error stated "Connection error::3305"

3- Clear all cookies and cache for the browsers.

4- Checked Flash file has been updated.

5- Tried other movies which worked properly and loaded: Star Trek into Darkness (FXM); Les Miserables (FXM); Amazing Spiderman (FXM), etc...

 

What is the issue here?  seems to be a singular movie setup issue and not associated with my computer setup or network.

 

Just looking to solve for this error problem.  I would love to see the movie, but that is mute now and just moving on.

Admin1

Re: Error 7510.10: Error retrieving MPX URL

Hi mclaptop -- Thank you for bringing this to our attention. I have opened a support ticket for this issue. Our support team will work through this and contact you with a resolution. 




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Admin1

Re: Error 7510.10: Error retrieving MPX URL

mclaptop -- Our support team was able to work through this issue and your ticket shows as resolved. Can you confirm this is no longer an issue?




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Was your question answered? Mark it as an accepted solution!solution Icon
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Mark it as a solution!solution Icon
New Poster

Re: Error 7510.10: Error retrieving MPX URL

The issue is still unresolved on my end. Still getting this error." Error player.7510.10: Error retrieving MPX URL " while trying to watch "Lucy" and other movies from a remote location.

 

Thanks

New Poster

Re: Error 7510.10: Error retrieving MPX URL

I have the same problem. I must clear cache and restart browser everytime it happens. It's doing for 5 months now