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Error 7510.10: Error retrieving MPX URL

Posted by
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Message 1 of 5
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I have chatted support and they refershed my network.

I still have the same error.

 

Error 7510.10: Error retrieving MPX URL

 

Here is the detail:
Customer Service Diagnostics

Build number

289
OS
Windows 10
Browser
Edge 14.14393
Flash version
25.0.0.171
Status
in home
Entitlements
cvod, tve-linear, clinear, est, tve-vod
Last fingerprint
cloudtv_web_polymer_0_prod_1495186872524_48011
Stream provider
primetime
Video ID
vJ0pfDAGj8RHEgaln7wvZOsR9HJoJPmW
Media ID
comcast:tve:vod:guid:vJ0pfDAGj8RHEgaln7wvZOsR9HJoJPmW
Stream ID
cyJjenRzNtHj
Error code
7510.10
Error description
Error retrieving MPX URL
Error aux info
http://link.theplatform.com/s/P_bgCC/cyJjenRzNtHj?format=redirect
Video Provider
FX
Video Source
TveVideo
Video Title
Thor: The Dark World

4 REPLIES
Posted by
Administrator

Message 2 of 5
1,946 Views

@phdcomputing,

 

We are sorry for the inconveince you are experiencing. We are currently working to get this resolved now. In order to better assist you, can you please provide us the details about what you were attempting to watch when you received this error? We can then share that information with the team working to resolve this issue. Thanks for your patience as we work to resolve this. 




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Posted by
New Poster
Message 3 of 5
1,713 Views

Was this issue every resolved..if so how? We are experiencing the same problem for Xfinity on demand. All TV shows are showing this error...but if I go to the stations webpage (i.e. ABC go) it will stream fine.

Posted by
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Message 4 of 5
788 Views

same thing is happening with twin peaks episodes 17 and 18

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Message 5 of 5
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if you have xfinity, go to showtime if you're having issues watching a showtime show---- you can create a username and sign in with your xfinity account info and watch it on there. I was also having issues with the last 2 episodes of Twin Peaks