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Error 7510.10: Error retrieving MPX URL

Posted by
Visitor
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Message 1 of 2
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I have chatted support and they refershed my network.

I still have the same error.

 

Error 7510.10: Error retrieving MPX URL

 

Here is the detail:
Customer Service Diagnostics

Build number

289
OS
Windows 10
Browser
Edge 14.14393
Flash version
25.0.0.171
Status
in home
Entitlements
cvod, tve-linear, clinear, est, tve-vod
Last fingerprint
cloudtv_web_polymer_0_prod_1495186872524_48011
Stream provider
primetime
Video ID
vJ0pfDAGj8RHEgaln7wvZOsR9HJoJPmW
Media ID
comcast:tve:vod:guid:vJ0pfDAGj8RHEgaln7wvZOsR9HJoJPmW
Stream ID
cyJjenRzNtHj
Error code
7510.10
Error description
Error retrieving MPX URL
Error aux info
http://link.theplatform.com/s/P_bgCC/cyJjenRzNtHj?format=redirect
Video Provider
FX
Video Source
TveVideo
Video Title
Thor: The Dark World

1 REPLY
Posted by
Administrator

Message 2 of 2
50 Views

@phdcomputing,

 

We are sorry for the inconveince you are experiencing. We are currently working to get this resolved now. In order to better assist you, can you please provide us the details about what you were attempting to watch when you received this error? We can then share that information with the team working to resolve this issue. Thanks for your patience as we work to resolve this. 




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