Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,806,207

members

55

online now

1,952,361

discussions

Top

Error 7002 out of nowhere

Visitor

Error 7002 out of nowhere

I've never had many issues with the xfinity tv go app. It was working fine all day But at 3pm out of nowhere, im only seeing this error when i click on the episode i want to see.
Service Expert

Re: Error 7002 out of nowhere


Areanem wrote:
I've never had many issues with the xfinity tv go app. It was working fine all day But at 3pm out of nowhere, im only seeing this error when i click on the episode i want to see.

if you are not speaking of on-demand skip this reply.

 

If you are selecting a pay per view ($ is charged to your account) and can't start a program contact 800-comcast and select billing.

 

if you are selecting on-demand, try same episode/asset on a lap/desktop at xtv.comcast.net or using a smart device app for applie/android xfinity TV. If the asset plays there then know that comcast has had issues with x1 playback of on-demand assets that are available but not playable until usually the next day (2nd day after air date). no idea why they can't get that fixed.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Visitor

Re: Error 7002 out of nowhere

I've noticed that when u was able to log into hbo go with my comcast info to watch the game of thrones episode i couldn't see on the xfinity app
Discussion stats
  • 2 replies
  • 374 views
  • 0 kudos
  • 2 in conversation